Emrill appoints new head of business development

Carman has also held the roles of bid manager, work winning manager, head of work winning

  
Philippa Carman, head of business development at Emrill

Philippa Carman, head of business development at Emrill

Leading UAE-based integrated facilities management services provider, Emrill, has appointed Philippa Carman as head of business development. Carman brings ten years’ experience in bid and tender management, work winning and business development to the role, as well as in-depth local experience and a solid understanding of the diverse range of Emrill’s targeted sectors. She will report to Emrill’s CEO, Stuart Harrison.

Carman began her career with Carillion, working within the London team’s bid department as an administrator and bid coordinator. She relocated to Dubai in 2014 to join Emrill as a bid writer. During her tenure with Emrill, Carman has also held the roles of bid manager, work winning manager, head of work winning and, following her most recent promotion, head of business development.

Commenting on Carman’s appointment, Harrison said: “Philippa was a clear choice for this position and was identified as the strongest candidate to lead Emrill’s strategic business development and work winning department to support the company’s ongoing growth plans. Having worked with Emrill for six years, Philippa has developed with the company and she has been instrumental in us winning contracts with developers on some of the emirate’s most prestigious projects.”

“Philippa has stepped into this role during a time of challenging market conditions and increased price sensitivity due to the COVID-19 pandemic. However, I have every confidence that her negotiation skills, expertise and thorough understanding of the market and our clients’ requirements will give us a strategic edge and enable us to continue growing year on year.”

Carman is responsible for developing and executing winning strategies in the bidding process to enable Emrill to convert opportunities into successful, profitable contracts based on mutual trust and a strong commitment to client service delivery. Reporting directly to Carman are the company’s business development and bid departments, as well as Emrill’s solutions team and duly supported by Emrill’s marketing team.

Of her promotion, Carman said: “While every sector has its challenges, I am confident Emrill has a very bright future. Due to COVID-19, we have certainly needed to adapt. We have not been able to spend as much time interacting face-to-face with clients or conducting surveys on-site. However, we have been working with our clients closely. The team has also come together virtually, taking full advantage of the remote working technology available, including video and teleconferencing tools.

“We have used this period to assess our ongoing strategy and focus on what we want to achieve in 2020 and beyond. In the coming 18 months, we will continue to nurture our relationships with existing clients and forge connections with new clients, offering integrated facilities management solutions into a diverse range of sectors, including residential, commercial, mixed-use, retail and aviation.”

While holding the roles of work winning manager and head of work winning, Carman played an instrumental role in the company winning a number of high-profile projects, including a six-year contract renewal with Dubai Airports.

Carman holds a BA (Hons) in Business and Marketing from Southampton’s Solent University in the UK. She has also been accredited by Shipley Association of Proposals Management Professionals.

For more information, please contact Christina Bostock at iHC: +971558873054 christina@ih-c.com

About Emrill

Emrill Services LLC is a multi-award-winning integrated facilities management provider in the UAE. The company offers the full range of hard and soft FM and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation.

As an industry leader, Emrill helps organisations shape environments and create great places to live, work and visit while achieving their commercial goals through providing a range of highly effective FM solutions. Sectors serviced include residential, commercial, industrial and master communities, as well as industries as diverse as aviation, healthcare, retail, hospitality, education and leisure. Emrill’s mission to be the region’s preferred facilities management partner is being achieved by providing quality services, ensuring safety and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare.

Emrill was highly commended in the Overall FM Company of the Year category in 2020’s Facilities Management Middle East Awards in addition to winning this award five times in nine years. Demonstrating commitment to its key pillars, Emrill also won the Engineering award for the third time as well as the Health and Safety award. Its commitment to helping its employees to professionally develop was evidenced by the company being awarded Facilities Manager of the Year and Young Facilities Manager of the Year awards. The company was also highly commended in the Facilities Management Executive, Unsung Hero and Education and Development categories. Building on this success, Emrill was also awarded Best Maintained Washroom and Excellence in Training at the 2019 MECHF Awards, as well as the Best Client-Contractor Partnership award, attesting to its track record of quality service delivery and client satisfaction.

As the first FM company to be awarded the Dubai Chamber CSR Label for its sustainable and responsible corporate practices, the company has now held this title for eight consecutive years.

Operating to the highest international standards, Emrill is ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 41001:2018, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre, and also benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill’s ongoing Innovation and Future Ready Programme.

To learn more, please visit www.emrill.com 

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