Vocalcom, a leading software publisher and manufacturer of technology solutions for call and contact centers, recently launched the fourth version of Hermes.Net Contact Center Software. Contact center software Hermes .Net V 4.0. IP Multi Media platform, allows the management of Video Call, and a dynamic web surfers management. Hermes.Net V4.0 is out off line of accessibility, ergonomy and performance.
Vocalcom is a leading international developer and integrator of contact center technology. Over the past 10 years, Vocalcom has developed a complete solution portfolio enabling organizations to efficiently interact with their customers by all available communications channels: Phone, fax, email, internet, SMS and VOIP. Vocalcom solutions are being used in more than 37 countries by over 350 000 agents.
Vocalcom Middle East, based in Dubai, operating in the Middle East region since 2006. The company occupies a noticeable position in region's call center marketplace.
The vertical markets that Vocalcom serves worldwide are predominantly outsourcers, finance, telecom, distribution, services, government and travel. Within 3 years of presence in the region Vocalcom's contact centers successfully up and running in UAE, KSA, Kuwait, Bahrain, Lebanon, Egypt, Morocco (60% of market share),Tunisia, Algeria, India and Mauritius Island. Among Vocalcom's ME happy customers are Telecom operators, outsourced call centers, government organizations, clinics, real estate and telemarketing companies.
Converged Communication MENA (CCMENA) is proud to partner with Vocalcom Middle East as one of its distributors. Vocalcom worldwide maintains a deep commitment to the customer by providing an excellent pre and post-sales support, services and of course state-of-the-art technology and solutions. Whether you are looking for an out-of-the-box or tailor-made solution, Vocalcom is confident to offer what suits the customer best. "When working together with Vocalcom on delivering Vocalcom's Hermes.Net contact center solution to one of our customers - IQOL, Bahrain, we've got the feeling of working with the real professionals" said Sastry Oleti, Manager of CT Solutions, CCMENA. "Delivered solution has allowed our customer to efficiently service their clients by using advanced features, rich functionality and superior stability" he added.
Managing Director of Vocalcom Middle East - Mr. Eric Arnaud noticed: "All our solutions are innovative and forward-looking, with one goal in mind: be efficient, affordable and profitable. By listening to our customers' needs, we develop high-tech solutions to solve real business issues. We consider technology as an enabler, not a goal in itself. Therefore all our products are built with the end-user in mind, thus offering user-friendly, ergonomic tools and features. "
Vocalcom has caught the attention of industry analysts, which have awarded Vocalcom the Product of the Year Award for 5 consecutive years. Over and above mentioned advantages, the premiere quality of Vocalcom's solutions is the ability to provide the customer with limitless possibilities...
Would this be the reason why Vocalcom's customers are so attracted to Vocalcom?
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About CCMENA
CCMENA is the authorized distributor for Dialogic, Syntellect (Envox), Vertical Communications, Vocalcom, Sagem Interstar, WinScribe, Voice Print International (VPI), Active Voice. CCMENA (Converged Communications FZ LLC) provides various CT Solutions like: Contact Center, Call Center, Various Dialer solutions, IVR, Speech solutions, Enterprise Fax Server solutions, Unified Messaging, Enterprise Call Recording solutions, SMS Solutions, etc.
For more information, please contact:
Anna Lytvynenko
Marketing Executive
Converged Communications FZ-LLC
Tel: +97143910721
Fax: +97143918868
You can learn more about CCMENA by visiting www.ccmena.com
© Press Release 2009
