Video Retail Support is available in nine du Shops across the UAE
Dubai - To add more convenience to customers' in-store interactions, du introduced itsinnovativeVideo Retail Support system in 9du Shops across the UAE, which gives walk-in customers the opportunity to interact with du'sservice experts through a video conferencing system,
Ismail Mohammed, Senior Vice President Customer Operations, du, said: "As part of our commitment to the UAE community, we are constantly seeking innovative new ways in which we can add life to life and bring more convenience into our customers' communications. A high volume of our customers prefer to use our Shops as a contact point with our experts. Video Retail Support is a quick, convenient way of reaching resolutions, which leads to a high satisfaction rate. Quicker, convenient solutions of this kind are in line with our support of the UAE leadership's vision for a Smart future."
To date, 85% of customers who have used the system have been satisfied with the outcome of their virtual meeting.Given the success of the initiative, du intends to roll out more locations later in the year. All customer queries made through the Video Retail Support system are received by du's back office technical team, who currently handle more than 2,100questions a month from both du's Consumer and Enterprise customers.
du, having recently been named Best Customer Experience Management Brand at the 3rd Annual CEM in Telecoms Middle East Summit - during which Osman Sultan, CEO, du, was recognized as Customer Experience Champion of the Year - is committed to continuously improving customer experience.
There are several convenient customer service channels that du customers can use, which allow them the option of choosing whichever best suits their needs. In addition to visiting du's Shops, customers can:
•Call 155, or 800 155, for enquiries and support for mobile services, plans and devices.
•Call 04 390 5555 for all home services enquiries and support, including landline, broadband and du TV.
•Call 188, or 800 188, for enquiries about mobile and fixed services for business.
•Customers can also emailcustomer.care@du.ae for all consumer enquiries about mobile or home services. Business customers can email care.business@du.ae for mobile enquiries, and business.customercare@du.ae for fixed services enquiries.
•du's experts are also available through @dutweets on Twitter, and customers can also pose their queries to du's Facebook page, www.facebook.com/du.
-Ends-
About du
We opened for business in 2006. We offer mobile and fixed telephony, broadband connectivity and IPTV services to individuals, homes and businesses. We also provide carrier services for businesses and satellite up/downlink services for TV broadcasters. As a rapidly-growing enterprise, we have a team of experts working to enhance and expand our bouquet of service offerings. Our people come from over 60 countries - we mirror the rich cultural diversity of our nation, while being able to serve our customers in a variety of languages.
We remain committed to providing fulfilling opportunities for quality talent in a cosmopolitan working environment. By the end of Q1 2014, more than 7.5 million individual customers and over 80,000 businesses have chosen to use our services. In 2013 we were awarded the Dubai Chamber CSR Label for the second year in recognition of our continuing commitment to CSR best practice and the Small Energy Award - Golden Category at Emirates Energy Award for our LEED platinum-certified Fujairah retail shop. We were also awarded with the Premier Plan Best Business Service commsMEA awards in 2013 and the award Best Cloud Provider for Datamena at Telecom Review Industry Awards.
du is 39.5 percent owned by Emirates Investment Authority, 20.08 percent by Mubadala Development Company PJSC, 19.5 percent by Emirates Communications and Technology LLC and the remaining stake by public shareholders. du is listed on the Dubai Financial Market (DFM) and trades under the name 'du'.
For further information, please contact:
Maryam Al Balooshi
PR Lead(Corporate)
Brand & Communications
du
Mobile: +971 55 953 0523
Email: maryam.albalooshi@du.ae
Reka Sepsy
LeoComm PR
Tel: +971 4 367 6154
Mobile: +971 55 220 68 20
Fax: +971 4 367 2615
Email: reka.sepsy@leocommpr.com
© Press Release 2014
