~Upscale offering includes dedicated Relationship Manager and priority service for corporate clients and Club Exclusive members~

Dubai - UAE Exchange, the leading global money transfer, foreign exchange and payment solutions brand, took select Club Exclusive and corporate clients on a demonstration of its exclusive new Lounge facilities at the Atlantis Hotel in Dubai. The event also saw the brand felicitate 12 of its high net worth customers for their continued patronage.

“UAE Exchange is a brand that prides itself on creating and reinventing services for its customers. The introduction of the brand-new Lounge at the branches is a way of raising the service experience quotient of our premier customers as well as differentiating ourselves in the market,” said Abdel Kareem Alkayed, Country Head, UAE Exchange-UAE.

The upgraded new Lounge, a first for any exchange house, is exclusively for the corporate customers and Club Exclusive members wherein they can experience premium service at no additional cost. A relaxed ambience, refreshment service, a dedicated Relationship Manager on call and preferential rates are some of the features the Lounge offers.

The Lounge service has been initiated across seven UAE Exchange locations in the UAE – Al Qusais, Deira, Karama, Saif Zone and Sheikh Zayed in Dubai and two in Sharjah – and will soon be rolled out to other locations in the country. The brand is also redesigning its corporate desk and exclusive branch counters for premier customers to a brand-new lounge look.

Coinciding with the brand’s Customer Month, a month-long celebration of exceptional customer service, the initiative cements UAE Exchange as a market leader in service excellence as doing financial services has never been more convenient for the customers.

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About UAE Exchange
“UAE Exchange” is a leading global money transfer, foreign exchange and payment solutions brand, headquartered in Abu Dhabi, United Arab Emirates. Established in 1980, today, it is one of the widest accepted globally networked remittance brands and a pioneer in digital adoption.

UAE Exchange, spread across in five continents from Americas to Oceania, operates in 28 countries with a strong network of over 800 direct offices and more than 200,000 agent locations in above 160 countries, and offers digital services including prepaid cards, online money transfer facilities, mobile-based applications and kiosks in many major markets. Over 9000 professionals, representing 40+ nationalities, collaborate every day to ensure consistent and enriched customer experience is delivered across multiple channels, bringing complete delight to more than 15 million customers worldwide.

This customer-centric ethos combined with a quality-driven approach, constant innovation in products and processes, and the deployment of latest technological advancements across all retail operations and digital channels sets UAE Exchange apart from its peers.

UAE Exchange Group is ISO-certified and has been honoured internationally for its commitment to Quality Management, winning the European Society for Quality Research (ESQR) Quality Achievement Award and the Dubai Quality Gold Award. It is a member of prestigious associations, including the World Economic Forum and the United Nations Global Compact. The brand has been globally recognized and awarded for its corporate citizenship, customer service initiatives and business excellence.

For more information about UAE Exchange Group, visit www.uaeexchange.com.

© Press Release 2017