LONDON - SchlumbergerSema, a business segment of Schlumberger Limited, today announced that it has won a contract to manage the implementation of the Cisco Internet Service Node (ISN) at Kingston inbusiness, a leading national UK telecommunications provider for businesses and part of the Kingston Communications group. The Cisco ISN delivers Internet Protocol - Interactive Voice Response (IP-IVR) capabilities.
This is the first UK deployment of the IP-IVR solution that enables operators to offer improved, more cost effective and flexible multi-media call center services to business customers.
"We were looking for an IT supplier with knowledge of the telecom market, and in particular a strong understanding of call center operations, as well as a proven track record in systems integration and consulting - SchlumbergerSema met all our criteria," commented Lance Spencer, portfolio director of Kingston inbusiness.
"The quality of an organisation's customer service is a proven differentiator among enterprises of all sectors," commented Guy Lidbetter, head of telecommunications, SchlumbergerSema, UK and Ireland. "With the implementation of the IP-IVR solution, Kingston inbusiness can now offer its business customers a more cost effective, reliable and relevant solution to manage their call centers, which in turn allows them to improve service to their customers."
-Ends-
About SchlumbergerSema
SchlumbergerSema is one of two business segments of Schlumberger Limited, a global technology services company. With more than 30,000 employees serving customers in 65 countries, SchlumbergerSema aggregates IT consulting, systems integration, managed services and related products to the oil and gas, telecommunications, energy and utilities, finance, transport and public sector markets. Leveraging the Schlumberger DeXa Suite of Services, it also provides IP network connectivity, information security solutions, distributed computing support services and data center hosting services. In 2002, Schlumberger revenues were $13.5 billion. For more information, visit www.slb.com
About Kingston inbusiness
Kingston inbusiness is a leading national telecommunications provider for businesses in the UK. It provides fully integrated and managed voice, data, contact centre and hosting solutions for businesses ranging from SMEs to blue-chip companies. With over 3,000 networked customers including Oxford University, Hanson PLC and Scottish & Newcastle, Kingston inbusiness aims to become the number one communications provider for businesses in its target markets.
It delivers its services via an advanced national broadband network, which is owned and fully managed by the Kingston Group. Kingston inbusiness has 18 regional offices, 862 employees and is a Cisco Systems Gold Partner and Nortel Networks Enterprise Solutions Partner.
About the Kingston Group
Kingston Communications is an established UK communications company with a strategic focus on three key areas of activity. The Group's business-to-business solutions division encompasses a broad portfolio of voice, data, contact centre and hosting solutions. This national division is complemented by twenty-five metropolitan fibre networks and a long distance broadband network, which was initiated for service in May 2001. Kingston's new media activities include the DSL-based interactive television service, KIT, and satellite broadband content, storage and distribution arm, Kingston inmedia. The Group's East Yorkshire network operation has served business and residential customers since 1904.
For further information, contact:
Caroline Crouch
media relations manager
Tel: +44 20 7830 4233
Mobile: +44 7733 310 086
ccrouch@slb.com
© Press Release 2006
