Rasamny Younis Motor Company S.A.L. (RYMCO), exclusive dealer of NISSAN MOTORS in Lebanon presented, on the 28th of October, the NISTEC, Nissan Technician Excellence Competency Award, the NISAC, Nissan Service Advisor Excellence Competency Award, and the NIPEC, Nissan Parts Executive Excellence Competency Award, during their annual contest reflecting the magnificent skill of the aftersales service advisors, technicians and parts sales agents.
According to a written test; technicians are enrolled to show outstanding skills in technical knowledge, service safety and work under pressure. Electrical, Diagnostic and Mechanical problems are intentionally done on cars; the technicians have to solve the problems following service manuals procedure within a strict time constraint. To prevent any biased results and to have feasible score the juries are engineering graduates invited from USJ (University of Saint Joseph).
RYMCO in-house technical and nontechnical trainer is Engineer Leila Kantar. She trains the technicians through the N-STEP program and the frontline personnel under the N-SAP curriculum.
The N-STEP, Nissan Technical Education Program, is segmented into engine, chassis and electrical, and in each segment the technicians learn the car mechanics in Level I and escalade in learning to get basic engineering theories in Level III. The N-SAP, Nissan Service Advisor Program trains the advisor to ensure a transparent, graceful and professional interaction with customers; based on objective and subjective results, outstanding service advisors will be chosen for MSA, Master Service Advisor program.
The NISTEC winner will be trained by Engineer Leila Kantar, to participate in the Regional NISTEC held in Dubai and, based on his results; he may participate in the Global NISTEC contest held in Japan. In the Regional NISTEC, participants are from GCC and LEVANT while the participants of the global NISTEC are from the entire world having won their Regional NISTEC.
As for the NISAC, participants are trained by RYMCO's in house service manager Rodolph Akiki.
Previously, RYMCO participated in the Global NISTEC and are sure that their winner will have all the potential and skills to make RYMCO reach the global NISTEC in Japan again.
The Rymco Parts Executive Salesmen are also receiving their training in Spare Parts by Engineer Mohammad Tabbara. The winner will be participating in the Nissan Parts Executive Excellence Competence Award (NIPEC) which will be held in Dubai.
Mr. Fadi Younis, aftersales managing director; said that Rasamny Younis Motor Co. is a customer oriented automobile company. Following this intensive training program our service team will have all the skills and knowledge to maintain our regional leadership in F1 (Fix It Right First Time) enabling us to maintain our competitive edge in the CSI scores (Customer Satisfaction Index).
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ABOUT RYMCO:
Rasamny-Younis Motor Company S.A.L. is a joint stock company; ISO certified 9001:2008, that was established in 1957 in Lebanon and is the only automotive dealer to be listed on the Beirut Stock Exchange since 1998. RYMCO is one of the leading vehicle retail dealerships in Lebanon where it holds majority market share in the new vehicle retail industry, and commands a considerable portion of the used vehicle market. RYMCO operates a chain of independent showrooms and stores, a bonded warehouse as well as state-of-the-art servicing and maintenance facilities. The company has an automotive dealership arrangement with auto manufacturers in the US, Japan, Europe and China that include automotive giants such as Nissan Motors (Nissan, Infiniti), GM vehicles (GMC), Renault trucks, UD Trucks, Kawasaki and Peugeot Scooters under the Powersports division. RYMCO marine is another unit within the RYMCO operations specialized in the servicing of boats under the brand name of RYMCO Marine.
In 2009, RYMCO UK was granted the right to distribute the Infiniti brand of cars in London. It will cover distribution for the area through SSS IREDI facilities in Reading; along with a boutique in the center of London in Piccadilly.
RYMCO SAL holds also the majority of the shareholding of free zone companies in the nearby areas, which its main activity is the importation of Nissan and Infiniti vehicles and the storage of these vehicles in the free zone areas, for the purpose of reselling them in the region.
RYMCO now holds a very diverse portfolio of brands with more plans of expansion in the near future, to fulfill its commitment to customer satisfaction and their needs.
For further information, please log on to www.rymco.com or contact:
Rymco
Rana Eyamie
Corporate communication Manger
Tel: +961 1 273333
Fax: +961 1 274311
Email: rana.eyamie@rymco.com.lb
Memac Ogilvy PR
Carmen EL Hajj/ Layale Abou Antoun
Tel: +961 1 486 066
Fax: +961 1 486 064
Email: carmen.el-hajj@ogilvy.comLayale.abouantoun@ogilvy.com
© Press Release 2013
