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Dubai - While growing stability in the UAE real estate market heralds a new phase of maturity - less heated buying and selling, and more balance between supply and demand - there are a number of factors that need to improve to help owners and managers of property developments deliver standards of operation on par with international markets.
A headache for many owners and operators of commercial, retail and residential developments, the management of utility supply and allocation for tenants and residents, in particular that of chilled energy, has proven challenging, so the establishment of a company offering an effective, customised solution brings welcome relief - and results.
Logic Utilities, an energy management consultancy, is one of the first specialists in the UAE to offer a complete and unrivalled turnkey solution and service for the management of chilled energy supply, and is helping the local real estate industry to deliver international standards of property management. Servicing both parties - clients who own and/or manage real estate developments, and customers - tenants or residents who are end users of the chilled energy provided, Logic Utilities takes on the task of ensuring accurate measurement of consumption, transparent billing and convenient payment for cooling.
The business was established, after a client of its parent company, Pure Logic Group, asked for help to resolve an issue with a property that was incurring costs for chilled energy provided to the building, the recouping of which from tenants was not successful. Creating a system tailor-made for the client and delivering a solution that delivered almost immediate results, it quickly became clear that the problem was commonplace and the potential for providing a professional and comprehensive service was realised.
Sam Lehain, founder and CEO of both Pure Logic Group and Logic Utilities, expanded: "As we all know, the real estate market in the UAE has developed at breakneck speed, and property management systems have not always been implemented from the start. While initiatives such as district cooling were hailed as the best new thing in climate control compared to standard cooling powered by the grid, things have gone awry when developers and Owners Associations have not had systems in place to allocate consumption costs to tenants. Delays in billing have resulted in accumulated bills, adding further concern, while non-payment by some owners has resulted in tenants being penalised because supply has been cut. Overall, the situation has not been good for any party."
Logic Utilities delivers a solution that provides clarity, peace of mind and efficiency for both clients and customers. Its end-to-end service includes the installation and/or maintenance of individual and accurate meters in offices or apartments in developments that are centrally cooled or have standalone chillers, the creation and application of a bespoke billing system for each development, an efficient, effective and convenient collections service, and a helpful and responsive 24-hour customer service centre.
"There is no other provider in the market that offers the 360 degree service we do," said Lehain. "In addition to being rigorous about the accuracy of our BTU meters, with regular maintenance checks conducted throughout the year, we have developed a software system that enables us to customize the measurement and billing for chilled energy consumption, for each individual building we service. No two buildings are exactly the same, and there is no one-size-fits-all solution. Importantly, our metering software system is open-source, and our clients have full access to it. "
Removing administrative and associated costs from the developer and/or Owners Association, Logic Utilities has developed a state-of-the-art Electronic Bill Presentation and Payment (EBPP) system that provides instant account access and credit card payment gateway for customers. For additional convenience, the Logic Utilities' "At Your Door" cash collection service offers customers the choice of paying by cash. This level of customer focus has resulted in 90 - 98 percent success rate for its collection service.
The effectiveness of Logic Utilities' service has had a variety of knock-on effects that benefit owners, communities and, ultimately, the environment. Enabling customers to measure, monitor and assume responsibility for their energy consumption, has led to increasing awareness and efforts to save energy and reduce costs. This has led to a drop in between 15 and 20 percent in the properties' overall cooled energy consumption.
For more information on Logic Utilities, please visit www.logicutilities.com
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About Logic Utilities
Logic Utilities, part of the Pure Logic Group of companies, is a market leading energy management consultancy offering turnkey utility management solutions for residential and commercial developments in the UAE. Established in 2008, we assist real estate owners, developers and Owners Associations (OAs) to manage the billing and receivables for chilled energy utilities used by their tenants and/or residents. Our bespoke energy management solutions include meter installation and/or maintenance, custom-made billing systems, collections, and 24-hour customer service. A pioneer in the sector, Logic Utilities manages a growing portfolio of residential, commercial and retail properties in Jumeirah Lake Towers, Sports City, Dubai Marina, Sheikh Zayed Road, DIFC, Jebel Ali and Downtown Dubai.
For more information visit www.logicutilities.com
About Pure Logic Group
Pure Logic Group, established in the United Arab Emirates since 2008, offers expert consulting advice to local, regional and global clients engaged in the construction and development sectors. Our range of services includes an industry leading energy management division, project management, and claims and arbitration advice, as well as specialist services to suit market conditions, i.e. fit-out management and tenant coordination consulting. As an approved Chartered Building Consultancy (CBC), we are committed to professionalism, and quality and integrity of service, and our management system is audited and certified to ISO 9001. With experience in a diverse range of sectors - including government, aviation, hospitality, residential, commercial, retail, education, and petroleum & gas - we have expanded yearly to deliver projects in the UAE, Oman, Saudi Arabia, Libya and Europe. With demand for our services on the rise, Pure Logic, in 2012, opened a second regional office in Muscat, Oman.
For more information visit http://www.purelogicgroup.com/
For more information please contact:
Maria Al-Touq
mojo PR
+971 56 640 1399
maria.a@mojo-me.com
Aya Hassan
mojo PR
+971 56 953 0334
aya@mojo-me.com
© Press Release 2015
