Doha 9 June, 2013: A special roadshow giving Hamad Medical Corporation's (HMC) staff the opportunity to discuss the results of a recently released Patient Satisfaction Survey was launched today.
The road show, which will see members of HMC's leadership visit all eight of the Corporation's hospitals during the month of June, will be used as unique 360-degree discussion-style events.
Staff and members of the leadership team will join together at these special events, which kicked off at Hamad bin Khalifa Medical City today, to share ideas about continuous improvement and patient-centered care.
Hanan Al Kuwari PhD, Managing Director of HMC, said the survey was conducted as part of the Corporation's ongoing commitment to improve the patient experience and the roadshow was an important part of this ongoing process.
"The high satisfaction of patients and their families is a direct reflection of the competence and dedication of staff," said Dr. Al Kuwari. "The roadshow events are intended to recognize staff and the role they play in shaping the patient experience. "It is equally as important to have their direct feedback and input on how we can continue to improve the way we deliver the safest, most effective and compassionate care to our community."
Between 11 April and 9 May 2013, HMC's Regulatory, Accreditation and Compliance Services Department, under the leadership of Dr. Badriya Al Ali, conducted approximately 5,000 telephone surveys with discharged patients and their families. The survey revealed that 97 percent of respondents would choose to re-visit a Corporation hospital and that 95 percent of patients would recommend HMC hospitals to friends and family. The overall patient satisfaction rating was 86 percent for all hospitals combined.
The survey was conducted as part of HMC's ongoing commitment to improve the patient experience and results revealed positive ratings across HMC's network of hospitals; 89 percent satisfaction was recorded for inpatient services, 85 percent for emergency services and 83 percent satisfaction for outpatient services.
About HMC:
Hamad Medical Corporation (HMC) is the principal public healthcare provider for the State of Qatar. The Corporation manages eight hospitals along with further specialist clinical, educational and research facilities, and is growing in capacity each year around the diverse needs of the evolving population. HMC's ambition is to become an academic health system; a world leading center of excellence in clinical care, medical education and research that transforms into significant clinical advancements.
HMC believes in excellence in healthcare, education and research with each supporting the other to provide world-class quality patient care in a safe and healing environment.
As well as four general hospitals situated in the most densely populated areas of Qatar,
HMC also manages four specialist hospitals, looking after patients with the most prevalent conditions, including cancer, heart conditions, rehabilitation, and a hospital providing specialist treatment for women. HMC also operates the national Ambulance Service and a home healthcare service.
The Corporation was the first public healthcare system outside the United States to achieve Joint Commission International (JCI) accreditation for all hospitals simultaneously. JCI accreditation is based on quality and safety across all clinical and management functions.
HMC is also the first hospital system in the Middle East to achieve institutional accreditation from the Accreditation Council of Graduate Medical Education - International (ACGME-I), which demonstrates excellence in the way medical graduates are trained through residency, internship and fellowship programs.
© Press Release 2013
