03 Jan 2005 - GAC has appointed Mr Damien O'Donoghue to spearhead the Group's Customer Relationship Management (CRM) programme, underlining its commitment to develop and implement best-in-class CRM practices across its global network.
As the Group's CRM Programme Manager, Damien reports to the Corporate Head Office in Dubai, and will oversee the execution of a wide range of innovative Customer Service Excellence and CRM training initiatives, targeted at different levels of the organisation.
The CRM programme, which kicks off in February, will focus on a process of cultural change, and employ creative and interactive learning methods. The goal is to ensure that GAC's customer focus approach is applied consistently throughout all its 200 offices worldwide.
Prior to Damien's new appointment, he has held several management positions within GAC's rapidly developing logistics business in the Middle East and Asia. Most recently, he has been driving strategic initiatives on CRM and as well as implementing the Balanced Scorecard performance management system in GAC Dubai.
An Australian, Damien holds an MBA from Australia's International Graduate School of Management and other post-graduate qualifications in Supply Chain Management and Education.
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Editor's Note
About the GAC Group
The GAC Group (GAC) is the world's largest independent shipping and transport services provider, with over 200 offices worldwide.
Established in 1956, GAC's business covers three core areas - shipping, logistics and marine services. The GAC brand reflects value for money, quality, continuity, innovation and global reach.
GAC employs more than 5,000 people worldwide. The GAC Group corporate head office is in Dubai, United Arab Emirates.
© Press Release 2005
