Due to the spread of the COVID-19 novel coronavirus and its continuing impact on air travel services globally, Etihad Airways continues to follow UAE and international government and regulatory authority directives and has implemented a series of consolidated network changes. This is also being carried out for the safety and convenience of its customers and staff, and to minimise operational disruption during this period. The following services from Abu Dhabi have been temporarily adjusted:
Milan (MXP)
All flights suspended until 30 April.
Rome (FCO)
EY85/86 suspended until 30 April.
EY83/84 suspended until 30 June.
Beirut (BEY)
All flights suspended from 16 March until 31 March.
Istanbul (IST)
All flights suspended from 16 March until 31 March.
Casablanca (CMN) and Rabat (RBA)
All flights suspended from 16 March until 31 March.
Amman (AMM)
All flights suspended from 17 March until 31 March.
Madrid (MAD) and Barcelona (BCN)
All flights suspended from 17 March until 31 March.
Jakarta (CGK)
Reduced from double-daily to daily (suspension of EY472/471) from 18 March until 30 June.
Seoul (ICN)
Reduced from daily to four weekly (operating on Tuesdays, Thursdays, Fridays and Sundays) from 30 March to 30 April.
Hong Kong (HKG)
All flights suspended until 30 June.
Bangkok (BKK)
Reduced from triple-daily to double-daily (suspension of EY406/405) from 21 March to 02 May.
The following previously announced network changes remain in place:
Riyadh (RUH), Jeddah (JED), Dammam (DMM), Medina (MED)
All flights suspended from 16 March until 31 March.
Kuwait (KWI)
All flights suspended until 31 March.
Bahrain (BAH)
Reduced from triple-daily to double-daily until 31 March.
Muscat (MCT)
Reduced from triple-daily to double-daily until 31 March.
Shanghai (PVG)
All flights suspended until 28 March.
Chengdu (CTU)
All flights suspended until further notice.
Nagoya (NGO)
All flights suspended until 30 June.
IMPORTANT NOTE
Future changes to the route network may occur due to government directives in key markets. Etihad Airways is working closely with regulatory authorities in the UAE and overseas and is continuing to monitor this situation closely.
For passengers impacted by flight cancellations, procedures are in place for fare refunds or for flight changes when services resume.
Etihad Airways is urging guests whose flights are impacted by COVID-19 travel restrictions to refrain from calling the airline’s customer service lines unless their flights are scheduled within the next 48 hours. Contact Centres are currently experiencing significant congestion and long waits. The immediate priority is to assist those guests with imminent travel.
The Etihad Airways Contact Centre in the UAE is contactable on (+971) 600 555 666. The list of other local contact centres is available at www.etihad.com/en-us/help/contact-us.
Alternatively, guests who issued tickets through travel agents should contact them directly for any changes or cancellations
Regular Covid-19 travel updates are available by visiting the following pages on etihad.com:
English: https://www.etihad.com/en/travel-updates/covid-19
Arabic: https://www.etihad.com/ar/travel-updates/covid-19
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