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The Egyptian Minister of Communications and Information Technology, Eng Atef Helmy, visited the Middle East's first ever Teleperformance Virtual Contact Centre launched in Dubai Internet City.
The ministerial visit was prompted to fully value how the company's innovative new home-grown technology will help Dubai businesses save time and money when dealing with the company's multilingual contact centre hub in Cairo, Egypt. The establishment was made possible through Egypt's Information Technology Industry development Agency's strong vision leading the development of Egypt's ICT industry to increase its global competitiveness, which has already made it a key contributor to the country's economic growth.
Headquartered in Egypt, Teleperformance extended its operations to Dubai, making it easier for businesses to access its leading multichannel, multilingual customer relationship management and contact centre based in Cairo.
The minister's visit recognises a new chapter in business dynamics in the Middle East and Africa. Through the launch of the virtual contact centre, Teleperformance Egypt brings to Dubai its successful expertise as the region's leading company in customer experience.
During the visit, Giorgio Modesti, CEO, Teleperformance Egypt and Mohamed Yahia, CCO, Teleperformance Egypt & GM Teleperformance Dubai Branch, illustrated to His Excellence the concept of the virtual contact centre opened in Dubai and offered him a live demonstration of the centre.
"The idea of coming into Dubai is to be close to our customers, our partners and even our new potential customers by showing them the live centre, to see how the agents are operating. I am more than confident that it will boost the Cairo operations and even enhance the growth of onshore operations in Dubai with the customer who wants to stay domestically and drive more business for Cairo from customers in the Middle East" said Mohammed Yahia CCO, Teleperformance Egypt & GM Teleperformance Dubai Branch
"Eng. Atef Helmy has been the first with whom Teleperformance Egypt Regional CEO Mr Yannis Tourcomanis disclosed our plan to open a new branch of Teleperformance Egypt in Dubai, having you the Minister visiting our virtual contact centre is the best way to celebrate the successful achievement of that goal" Giorgio Modesti - Teleperformance Egypt CEO.
His Excellency the Minister commented on his visit to Teleperformance Virtual Contact Centre in Dubai "You know why I am here, because you are a reliable, committed Company; you met your plans and launched on time. Mr. Yannis Tourcomanis discussed with me a few months ago the project and I am here to witness this achievement and pay tribute to Teleperformance Team for meeting my expectations." The Minister tweeted on Teleperformance Egypt twitter page "The honor was mine, great effort, great Team; keep up the good work! #TPinDXB
Teleperformance commenting on the Minister's visit, Mr. Yannis Tourcomanis, CEO EMEA Teleperformance said, "We are honoured to welcome Eng. Atef Helmy to our newly launched virtual contact centre, sponsoring the development and the positive business relations in the region. With the regionalization of our operations into Dubai and the technological innovation of virtual platforms we are enabling businesses here to access our world leading services."
Teleperformance Egypt
ABOUT TELEPERFORMANCE EGYPT
Launched in 2007, Teleperformance Egypt is the first multinational, multichannel contact center expert to open in Egypt performing all customer outsourcing services including, Customer Service, Acquisition, technical support, Debt Collection & social Media services in Egypt market, near shore markets support - Middle East and Africa, and Offshore markets serving -North America, UK and Europe regions.
Teleperformance Egypt operates over 1,600 workstations with more than 2,300 employees in which 40% of our employees serve the Middle East market including the GCC area.
Teleperformance Egypt provide services to over 106 countries and conduct programs in more than 24 different languages and dialects on behalf of over 22 major international clients, in 6 different verticals. This is in addition to the capability of serving other 10 languages.
After 7+ years presence in the Egyptian market Teleperformance Egypt expands further in the Middle East through our Dubai office promote & develop branch and virtual contact center located Dubai Internet City.
Teleperformance Egypt is recognized as a first class Multilingual Hub thanks to its general set up in addition to the number of delivered languages and served countries.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported a consolidated revenue of €2,433 million (based on €1 = 1.33).
The Group operates around 135,000 computerized workstations, with more than 175,000 employees across around 270 contact centres in 62 countries, serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For more information: www.teleperformance.com
Follow us: Twitter @teleperformance
For further media information, please contact:
Charles Thangaraj
Consultant, Impact Porter Novelli
Telephone: +971 4 330 4030
Mobile: +971 56 744 7423
Email: c.thangaraj@ipn.ae
Kershia Carvalho
Account Executive, Impact Porter Novelli
Telephone: +971 4 330 4030
Mobile: +971 50 304 5752
E-mail: k.carvalho@ipn.ae
Minister Helmy met with Mr Yannis Tourcomanis, President, EMEA, Teleperformance, Giorgio Modesti, CEO, Teleperformance Egypt, and Mohamed Yahia, CCO, Teleperformance Egypt & GM Teleperformance Dubai Branch, to understand the scope for businesses in this region as well as watch a live demo of the virtual contact centre operations.
Commenting on the minister's visit, Tourcomanis said: "We are honoured to welcome Eng. Atef Helmy to our newly launched virtual contact centre and are grateful to the minister for having been a patron for development and continued positive business relations in the region. With the decentralisation of our operations into Dubai and the technological revolution of virtual platforms we are enabling businesses here to access our world leading services."
The virtual contact centre boasts state-of-the-art technology, which enables Teleperformance clients based in the region to not only monitor operations at the contact centre in Cairo in real time, but also to listen to conversations between agents and the client's customers while simultaneously viewing the agent's computer screen.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported a consolidated revenue of €2,433 million (based on €1 = 1.33).
The Group operates around 135,000 computerized workstations, with more than 175,000 employees across around 270 contact centres in 62 countries, serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For more information: www.teleperformance.com
Follow us: Twitter @teleperformance
For further media information, please contact:
Charles Thangaraj
Consultant, Impact Porter Novelli
Telephone: +971 4 330 4030
Mobile: +971 56 744 7423
Email: c.thangaraj@ipn.ae
Kershia Carvalho
Account Executive, Impact Porter Novelli
Telephone: +971 4 330 4030
Mobile: +971 50 304 5752
E-mail: k.carvalho@ipn.ae
© Press Release 2015
