New features released in MyID service

UAE, March 23, 2014

The MyID service for single sign-on to Dubai government services is witnessing a positive response from the business sector and the public through 10 kiosks provided by Dubai Smart Government (DSG). The MyID locations include DED branches in Dubai Mall, Al Twar Centre and Business Village; EIDA branches in Rashidiya, Karama and Barsha; Aswaaq branch in Mizhar; Dubai Municipality in Al Twar; and at Ruler's Court.

The first phase of MyID service was launched by Dubai Smart Government in cooperation with EIDA during Gitex 2013, to enable customers of government entities to have easy and unified access to all government services and communicate with them via smart phones or the internet through a single sign-on (username and password) related to MyID. It comes in the framework of implementing the initiative of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to shift to smart government.

Users can easily access the services of five government entities currently participating in the MyID service:  Dubai Department of Economic Development (DED), Dubai Electricity and Water Authority (DEWA),  Roads and Transport Authority (RTA), Dubai Public Prosecution and Dubai Smart Government. DSG further revealed that more government entities, including Dubai Land Department, Dubai Courts, Dubai Customs, Dubai Health Authority (DHA), Dubai Police and Mohammed Bin Rashid Housing Establishment, will join the MyID service. 

H.E. Ahmad Bin Humaidan, Director General, Dubai Smart Government, said: "We are receiving an overwhelming response from the public for easy and seamless registration since the launch during GITEX 2013. We are planning to provide these devices at various government departments and shopping malls including Etihad Mall in Muhaisnah and Aswaaq centres in Al Warqaa and Umm Suqueim. These entities are fully cooperating with us for Dubai's eTransformation, reinforcing public-private partnerships in a move to promote the use of government services offered to the public. Single sign-on access adheres to robust security measures based on standard technologies which comply with standards of the Dubai Government's Government Service Bus."

DSG has announced the addition of new features to the MyID service, offering more convenient and timesaving facilities such as re-setting the Emirates ID pin through the service's touch screen, avoiding the need to visit any EIDA office to complete the process. It has also provided the MyID website (www.myid.dubai.gov.ae) with a user guide and additional data to improve its performance as well as appearance of the website.

Bin Humaidan clarified that the first phase of the unified sign-on is being implemented across 20 Dubai government entities and will be later publicized in semi-government entities. This will definitely boost smooth transformation into a Smart Government to ease the lives of users and make them happy by offering them a unified access to all Dubai government services through a single secured platform. He added that those who have a Card Reader could complete the registration process from their home or office without the need to visit the kiosk.

MyID also allows customers to leverage various features from unified login to all Dubai Government's services in a seamless and easy manner. DSG also offers round-the-clock support to all beneficiaries through its unified contact centre - Ask Dubai on 7000 40000 or via help@dsg.gov.ae.

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About Dubai Smart Government:
Dubai Smart Government is a pioneering initiative in the region to provide government online services across the spectrum of corporate and community life in the emirate. Dubai Smart Government officially directs and supervises the implementation of the process of eTransformation in over 30 government entities and is one of the world's only governments to have established an official eGovernment branch in the capacity of an independent department.

Dubai Smart Government utilizes multiple innovative electronic channels to facilitate interaction and transaction with government services for citizens, residents, visitors and businesses with the goal of making the life of people much easier in their dealings with the government. The official Dubai Government public portal (www.dubai.ae) highlights government initiatives and facilitates the customers' access to more than 2000 service from the services of several government departments, while the official corporate portal of Dubai Smart Government (www.dsg.gov.ae) provides information on the strategy, goals and achievements of the department.

For further information, please contact:
Orient Planet PR & Marketing Communications
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© Press Release 2014