Since 2014, digital services provided by the Saudi Arabian Government have vastly improved for 93% of users, according to BCG's 2016 Digital Government Survey

Riyadh, 12 June, 2017 

The Kingdom of Saudi Arabia ranks top on the highest net perception of service improvement over the past two years globally and ranks third in terms of the highest level of frequency in e-government usage, with 32.6% more Saudi citizens using these services more often according to The Boston Consulting Group’s (BCG) 2016 Digital Government Survey. The survey, which was based on 13,570 individual responses across 21 countries and 26 digital government services, benchmarks citizen perspectives on their use of digital channels for government services.

The 2016 survey addressed digital government user access, adoption, satisfaction, privacy and security concerns. BCG unearthed key trends across all studied areas, including frequency of use of digital government services, which has increased substantially since 2014 with wearable devices having the highest projected use growth amongst all other. Globally, information, taxation, and employment services are the most widely used digital government services, and significant improvement in service satisfaction has been noted over the past two years, with some countries making faster strides than others. Millennials, full-time students, lower income brackets and urban dwellers are the least satisfied with e-government services, and concerns over privacy are a leading deterrent for adoption. 

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© Press Release 2017