Author of Best Selling Retail Success Guide to Share the Secret to Dealing with Difficult Customers at the MECSC Excellence in Customers Service Workshop
Dubai, United Arab Emirates: The Middle East Council of Shopping Centres (MECSC) has announced that Barbara Wold, Author of the best selling, Retail Success Guide will facilitate their popular Customer Service Workshop which will be held 23-24 November, 2008 in Dubai.
Barbara Wold, the internationally known speaker and authority on retail and consumer industries will lead this two day workshop focused on 'Excellence in Customer Service'. The training programme is part of MECSC's ongoing efforts to develop strong professional talent in the region to meet the needs of the growing shopping malls industry.
Wold will illustrate the main ingredients of what makes a good customer service experience using practical examples and case studies.
"True to life, genuine case studies are the key to the success of this programme and we can all benefit from polishing our customer service skills. We are delighted to have secured Ms Barbara Wold to lead the workshop." said Mr Maher Al Shaer, President, MECSC.
Commenting on the content of the workshop, Mr Al Shaer said,
"This is a terrific workshop which covers so many areas from how to recognize and adapt to specific customer behaviour styles to learning the techniques of dealing with difficult customers. Communication is the key to success in business today. The Excellence in Customer Service Workshop will give participants the tools they need to understand different communication styles and thrive in a competitive customer-driven environment."
The two day intensive workshop is useful for all those who deal with customers on a daily basis, especially for managers and executives in Customer Service, Retail Sales, Front Desk, Shopping Centre Management, Tenant Relations and Hospitality.
For more information please contact the MECSC office on register@mecsc.org, telephone +9714 359 7909.
MECSC is a voluntary, non-profit association. Established in 1994, the council has more than 750 active members. Covering a territory of 18 countries in the region, the MECSC represents the interests of shopping mall owners, developers, marketing managers, leasing managers and specialists, retailers, consultants, property managers, financiers, accountants, government officials and industry suppliers.
-Ends-
Sharon Garrett,
PR Consultant,
Hot Off The Press FZE
M: 050 550 5486
E: sgarrett@eim.ae
© Press Release 2008
