Bank Nizwa, Oman's first Islamic bank, won the top award for 'Best Customer Service in the Banking Sector' at the Oman Customer Service Excellence Awards 2013. The Awards were hosted by Oman International Trade and Exhibitions under the auspices of the Ministry of Commerce and Industry and Ministry of Tourism for the 2nd year. During the award ceremony Bank Nizwa was commended for its outstanding commitment towards client satisfaction.
Bank Nizwa's CEO, Dr. Jamil El Jaroudi, commented on the occasion 'We are thrilled to win this prestigious award for 'Best Customer Service in the banking sector'. Our team works tirelessly to ensure that every experience with Bank Nizwa is a positive one. Our priority is to inspire a customer-centric culture across the organisation in order to provide a consistently high-level customer experience.'
The Oman Customer Service Excellence Awards are designed to help improve the customer service in the country and to encourage leading organisations and individuals to provide unique, innovative and exceptional services to their customers. Bank Nizwa was judged under specific criteria which included an assessment of its customer service standards throughout its branches. The bank was praised for its innovative service management program which incorporates a variety of customer friendly features. Some areas of note were instant account opening on presentation of National Identification Card, instant ATM card and cheque book issuance and 24 hour phone banking services. Bank Nizwa's online customer surveys enable it to collect and analyse customer feedback to create a positive banking experience which is convenient and stress free.
Tariq Al Farsi, General Manager Retail, Bank Nizwa, commented 'At Bank Nizwa we offer our customers the highest standards of performance through our people and our technology. In winning this award, we highlight our commitment to service and quality and our on-going investment in products and services to ensure our customers enjoy an enhanced banking experience that is fast and efficient. Our entire team is behind this commitment '
Providing excellent customer service is a priority for Bank Nizwa. Since opening its doors in early 2013, the bank has been making history in the financial landscape of Oman and is committed to creating an environment that serves as an inspiration for other Islamic banks and Islamic windows at conventional banks. This recognition from the Oman Customer Service Excellence Awards highlights Bank Nizwa's dedication to its customers and is in line with its strategy to be the leader in Islamic banking through excellent service quality and customer understanding.
The bank centres its existence on a deep commitment to exceeding customer expectations. Bank Nizwa is currently headquartered in Qurum with additional branches in Nizwa and Sohar. Plans are in place to spread the branch network throughout the Sultanate in the next five years.
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About Bank Nizwa
Bank Nizwa, Oman's first Islamic bank, provides Shari'a compliant banking services to its customers and aims to be the bank of choice for the people of Oman. Since launching its operations in January 2013, the bank is providing a full range of banking solutions to individuals, small and medium size enterprises, corporations and government institutions.
© Press Release 2013
