Avaya repeats #1 North American market leadership in interactive voice response according to Frost and Sullivan.
Dubai, UAE - Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced that the company has been identified as the North American market leader in interactive voice response (IVR) in a market study by Frost & Sullivan, a global growth consulting company.[1] Frost & Sullivan research shows Avaya leading the competition with a 22.9% share of the IVR market for 2005.
"Voice recognition software is an area where Avaya's focus on research and development has enabled us to innovate to deliver real benefits to our customers," commented Nidal Abou-Ltaif, managing director, Avaya MENA. "Automating voice transactions through Avaya Interactive Response, or deploying speech-enabled web services through Avaya Voice Portal will offer enterprise customers in the region solutions that will enable them to offer cutting edge services while differentiating themselves from the competition."
Avaya customer International Speedway Corporation (ISC) topped the vote by Speech Technology Magazine readers for "Best Deployment," a category that honors organizations for the most impactful use of speech applications. ISC uses an Avaya contact center with Avaya Interactive Response to serve the millions of race fans who attend the company's motorsports events each year. Developed in partnership with Trien & Associates, the solution speeds ticket sales, enables consistent service from any location and provides millions of fans with around-the-clock access to detailed race information. Using an outbound auto-dialer, ISC also sends personalized messages to fans from their favorite NASCAR drivers - promoting ticket availability and upgrades, hospitality packages and other event-related opportunities.
The speech solutions driving Avaya's market leadership also took top honors in a recent competition sponsored by Speech Technology Magazine, a leading trade journal covering the speech industry. Avaya won two product awards - "Best Enterprise Voice Platform" for the Avaya Interactive Response and Avaya Voice Portal solutions and "Best Tool" for Avaya Dialog Designer. The awards were based on votes cast in an online poll and it is the third year in a row that Avaya has taken top honors for the best enterprise platform in the Speech Technology Magazine competition.
Both Interactive Response and Voice Portal are certified by CTLabs and the VoiceXML Forum for compatibility with VoiceXML 2.0 - the development language that enables interactive access to Web applications through the telephone or a voice-driven browser. The two platforms are part of the Avaya Customer Interaction Suite of applications and help businesses preserve software investments as they migrate to new Web-based self-service capabilities at the pace they choose.
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About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com.
Forward Looking StatementsCertain statements contained in this release may be considered forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements may involve risks and uncertainties that could cause actual outcomes and results to differ materially. For a list and description of such risks and uncertainties, see the reports filed by Avaya with the SEC, which are available at www.sec.gov, particularly the information contained in Part II, Item 7, entitled "Forward Looking Statements," of our fiscal 2004 Form 10-K and the information contained in Part I, Item 2, entitled "Forward Looking Statements," of our Form 10-Q for the fiscal quarter ended June 30, 2005. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
For Further Information please contact:
Aimee Peters,
The Portsmouth Group
info@theportsmouthgroup.com
04 369 3575
[1] North American IVR and Web-Based Self-Service. 2006. Frost & Sullivan.
© Press Release 2006
