Solution to benefit over 1300 agents in the country through providing learning content in the online self-service portal

Doha, Qatar, 18 March, 2012: Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announced the launch of the Amadeus e-Support Centre to provide travel agents in Qatar with access to a wide range of learning content online.

Amadeus e-Support Centre is developed as an easy-to-search site that meets varying learning and technical support needs. Originally launched in 2008 to provide 24/7 access to Amadeus support services, the portal is now available in six languages and hosts over 50,000 registered travel agency users in more than 50 markets worldwide.

Wafiq al Wahidi, General Manager, Amadeus Qatar, said: "Online self-service and search technologies have become an integral part of the travel experience necessitating further enhancement of the customer service experience. The Amadeus e-Support Centre provides round-the-clock access to a wide range of support materials. The launch of the solution underscores our commitment to consistently develop new solutions that benefit travel agents and equip them with tools to better serve their respective customers."

Presenting all content in one site, the e-Support Centre enables agents to seek assistance through browsing solutions and searching for cryptic entries or error messages. In addition, the 'how to' and troubleshooting solutions, as well as self-service tools and online log cases are also accessible.

Complete with learning content including 'User and Product Guides', 'Quick Cards', 'Course Guides', as well as 'Technical Manuals and Videos', the e-Support Centre allows agents to browse and search for learning materials, access the Amadeus training catalogue, and enroll for courses. In addition, the portal features 'show me' videos on key topics specifically developed to maximize knowledge retention.

More information about the Amadeus e-Support Centre can be found at https://uat.mye-supportcentre.amadeus.com/eTass/

Amadeus is the technology provider of choice for the travel industry. It is currently present in the MENA region through 17 local Amadeus Commercial Organisations (ACOs) that service 21 countries.

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Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.

Customer groups include travel providers (e.g. airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers).

The group operates a transaction-based business model and processed 850 million billable travel transactions in 2010.

Amadeus has central sites in Madrid (corporate headquarters), Nice (development) and Erding (Operations - data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries.

Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol "AMS.MC". For the year ended 31 December 2010, the company reported revenues of EUR 2,683 million and EBITDA of EUR 1,015 million. The Amadeus group employs around 10,000 employees worldwide, with 123 nationalities represented at the central offices.

To find out more about Amadeus please go to www.amadeus.com.

To visit the Amadeus Investor Relations centre please go to www.investors.amadeus.com

Contact details
APCO Worldwide
Tara Basrur
Tel: +971 4 3613596
Mob: +971 50 4692774
e-mail: tbasrur@apcoworldwide.com

Amadeus
Corporate Communication
tel: +34 91 582 0160
fax: +34 91 582 0188
e-mail : mediarelations@amadeus.com

© Press Release 2012