Kuwait - Al Mulla & Behbehani Motor Company (MBMC) continues to invest in the quality of its Customer Relationship Management (CRM) services with the opening of a dedicated "Customer Care Centre" This new endeavour by MBMC aims to help its Chrysler, Jeep & Dodge customers harness effective customer service and communication.
The initiative is a one-point contact for customers - be it for new cars, product features, finance, delivery of vehicles or even sales offers, not to forget making the process of vehicle servicing and maintenance as convenient, transparent and hassle-free as possible, at no extra cost to the customer.
Faleh Al Ajmi, Public Relations Manager, MBMC said, "Our Customer Care Centre will provide a number of added-value benefits to our customers as it encompasses all facets of communicating with Chrysler, Jeep & Dodge customers as well as reaching out to those who are looking for a new vehicle.
Added Al Ajmi, "In addition to generating leads for new cars, the "Customer Care Centre" is also an effective tool to ensuring existing customers' are kept informed of the company's activities at all times while providing reminders regarding booking and carrying out vehicle servicing and maintenance. A dedicated hotline number - 1885500 - has been set up and callers can get information on varied services such as:
- Sales calls and offers
- Product features
- Finance offers
- Easy point of contact for all customers and inquiries
- Proper scheduling and guidance to customers
- A pre-arranged demo drive appointment, at a time to suit the customer
- A personal service advisor
- A vehicle inspection, completed in the presence of the customer so they can see exactly what needs to be done
- And... service reminders"
MBMC's Asst. GM- Sales & Marketing, Maher Abu Shabaan, explained: "Customer service is an integral part of our ambitious plans for 2009 and beyond. An honest and forthright relationship enables us to help our Chrysler, Jeep & Dodge owners achieve good customer service, or rather, implement a successful CRM strategy. We aim to provide complete customer satisfaction and an enjoyable ownership experience, by making all facets of car buying, servicing and maintenance as stress-free as possible. With that in mind, MBMC's Customer Care Centre will provide the ultimate in customer care."
"This is a great opportunity for MBMC and we are looking forward to further strengthening our relationship with our customers. Today's customers are more demanding and expect the best possible service and value for money and through our Customer Car Centre, we aim to provide the very best automotive customer care experience in Kuwait," Abu Shabaan added.
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About MBMC
Al Mulla & Behbehani Motor Company W.L.L (MBMC) is the sole distributor of Chrysler, Jeep, and Dodge brands in Kuwait. MBMC products and services cater to all market and customer segments; it offers a wide variety of vehicles that meet the mobile needs of customers. It is a convenient avenue for all automotive requirements with operations including new retail sales, fleet sales, service and maintenance, quick service, and genuine spare parts and MOPAR accessories.
© Press Release 2009
