7 ways talabat's new lightning-fast grocery service is changing everything

How often did you use grocery delivery services before the pandemic? Once or twice for the novelty of it? A handful of times? Most likely, you ordered your groceries by delivery way less back then, in comparison to right now.

And who could blame you? Grocery delivery services immediately switched from a convenient service to a vital one. They didn’t have much appeal over traditional grocery shopping: in addition to having to schedule deliveries well in advance (sometimes several days ahead of time), early adopters often found themselves receiving partially filled orders, poor-quality produce, and misguided attempts at product substitutions.

Now, a year after COVID-19 first shut down the kingdom, it’s hard to imagine life without such services. The same problems and complaints often remain: long wait times, limited product availability, and, of course, higher prices.

So what will happen as we slowly head back to some sense of normalcy? Will the downsides of delivery send people running back into physical stores?

Maybe not - at least, not anymore. talabat, the region’s leading food and quick commerce (q-commerce) delivery app, has just changed the game entirely with the introduction of talabat mart, the region’s first quick commerce store concept.

So what is q-commerce, and what, exactly, makes talabat mart different from other grocery stores? 

Here are the seven most important things you need to know about talabat mart and the q-commerce revolution:

• There are already 7 talabat mart stores in Amman (and counting) - but you can’t visit any of them.

That’s right: talabat has already established seven stores across the capital, with more on the way. But unless you work there, you’ll never step foot inside: see, talabat mart operates by having small, delivery-only hubs strategically placed across the city.

Each store, while designed much like a hypermarket, operates more like a well-designed warehouse, allowing our pickers to quickly and easily fill orders for customers.

But if you can’t visit them, why are there so many? Easy: with more locations, you get better coverage (talabat mart already covers 95% of Amman, with plans to establish more stores throughout the year), which means…

• When they say “quick commerce,” they mean it.

Imagine receiving your groceries with the same speed at which you receive, say, a fast food delivery. With talabat mart, customers receive their grocery orders in half an hour or less. (Seriously: the average delivery time is just 24 minutes!) That’s the power of q-commerce, which, as the name implies, is the next evolution of e-commerce.

Just think: the next time you’re in the middle of cooking dinner and you realize you’re out of butter or eggs, you won’t have to abandon your meal plans. Just pick up the app and have those missing ingredients delivered right to your door.

Oh, and speaking of missing ingredients...

• Partial orders are a thing of the past: with talabat mart, all your favorite products are always in stock.

At talabat mart, we track our inventories efficiently, while maximizing shelf space. This means that our stores are more well-stocked than your average hypermarket, with greater product varieties (each store offers more than 5,000 different products, covering everything from fresh produce to household items, to seasonal specialties) and larger inventories of popular items.

• talabat mart’s concept translates into really competitive pricing!

Forget the age-old battle of time versus money: what if you can have the best of both? You see, operating physical storefronts is expensive. While we aren’t as big as a hypermarket, with only delivery-only hubs in our arsenal, we are able to cut down on operating costs, and those savings are passed directly to you, the customer. talabat mart offers competitive prices on everything, as well as a regular rotation of wallet-friendly discounts and promotions. And when it comes time to checkout...

• With talabat mart, you can pay your way.

Just like talabat, talabat mart gives customers a million different ways to pay. The app accepts most major credit and debit cards, cash on delivery, and even talabat credit, managed through the company’s own mobile wallet service. Who doesn’t love options?

• Need tissues at midnight? Coffee at six in the morning? talabat mart has you covered.

Need a good bedtime cry (we won’t judge), but don’t have anything to dry your tears? Woke up to find yourself without your usual caffeine fix? Life just got that much easier with talabat mart, which offers around-the-clock service, so that you can get whatever you need, whenever you need it.

(Of course, the folks at talabat mart are still good, law-abiding citizens, which means that their hours are currently restricted due to the government-mandated curfew. But as soon as the curfew is lifted, you’ll be able to enjoy talabat mart 24/7.)

• The pandemic isn’t going away just yet - and talabat mart is by far the safest and most hygienic way to shop.

Yes, someday the world will return to something closer to ‘normal’ and perhaps we’ll all have fewer worries about viruses and germs and infections. But for the foreseeable future, an abundance of caution is still the best policy. At talabat, our team adheres to the most rigorous health and safety measures: in addition to each store being routinely disinfected and sanitized, all employees and drivers are required to wear gloves and masks at all times. Team members also undergo regular temperature checks and use hand sanitizer at regular intervals. Customers paying by credit, debit, or talabat credit can even enjoy contactless delivery, for added peace of mind.

Lastly, using talabat mart is as simple and straightforward as ever: just open the talabat app, select talabat mart from the grocery options, and shop away!

© Press Release 2021