The OTE Group and Hyundai Motors recently conducted a National Service Advisor Skill Contest in Muscat, as part of an initiative to recognise and enhance the service advisors' confidence to provide quality customer care. Over 30 service advisors from various OTE - Hyundai service centres from across Oman participated in the contest.
As part of the contest, a customer care process - product and technical knowledge, features and specifications training - were given to all service advisors, followed by a test and role play.
To motivate the service advisors, awards and merit certificates were handed over to the top performers by Justin Lee, deputy general manager, Hyundai Motor Company, Middle East regional headquarters, in the presence of Ajay Chopra, managing director, OTE Group and Dileep Kaul, general manager, OTE service.
The winner of the National Service Advisor Skill Contest will also represent OTE Group in the first 'Hyundai Global Service Advisor Competition' to be held in South Korea in November.
With every passing generation, Hyundai vehicles have become technologically superior thus requiring enhanced technician skills for efficient diagnostics and repair.
OTE Group continuously focuses on regular training, evaluation and skill upgradation of its service advisors and technicians, to provide world class service and utmost care to its customers.
While Hyundai is developing newer models with its modern premium philosophy, OTE Group is consistently striving to provide customer care and best-in-class ownership experience. The OTE Hyundai service has been recognised for its service excellence in the year 2011 by Hyundai Motor corporation.
Hyundai is fast becoming 'one of the most loved brands' in Oman. Hyundai has a strong presence in the passenger vehicles category in Oman with its wide range of sedans and SUVs each in various trim variants.
Each Hyundai vehicle has features that add value and keeps it ahead of the competition making it impossible to ignore.
Hyundai sedan range in Oman include, Accent, Elantra, Sonata, Azera, Genesis and Centennial apart from the Veloster and i10, i20, i30, i40 - the core of cutting edge 'i' series cars from Hyundai as a response that global customers needs.
Hyundai SUV range - Tucson, Santa Fe and Veracruz are definitely the pick of the lot.
OTE Group is the dealer of Hyundai's range of vehicles in Oman. With a nationwide network of showrooms and service centers, OTE Group ensures that Hyundai customers are never far from getting a wide range of high quality after-sales service.
© Muscat Daily 2012
