Dubai Police have selected an Oracle technology platform to power their e-services portal, which will offer services to more than 900,000 residents.
Services through the portal include reporting of stolen cars and other crimes, renewal of vehicle registration and driver's licences, payment of fines, registering of complaints and other public service initiatives, and real-time news on traffic and safety initiatives.
The objectives of the portal include improving public access to information and services in the department, enabling Dubai Police to share its internal information with other government offices, delivering remote access to data for Dubai Police employees and updating and centralising the department's technology infrastructure.
"Dubai Police has a clear mandate to enhance public perception about how we work and the services we provide. Our new e-services portal was created to provide a single source of easily-accessible traffic, crime, and related information for residents, which we believe will foster a greater sense of trust and community between our department and the public," said Colonel Ahmad Hamdan bin Dalmouk, director of the General Department of e-Services.
"Given the real-time nature of police work and the security elements involved, the robust and highly available Oracle platform was a natural choice to power the Dubai Police portal.
"Police will be updating the portal remotely at any given time and residents can be pay fines, apply for licences, and access other services and information. It's vital that the Dubai Police e-services initiative be as accessible and unbreakable as possible."
A core element of the initiative is the integration of its vast information stores with other public sector departments including Immigration, Customs, Dubai Courts, and Dubai Municipality, as well as other police departments around the UAE.
Ultimately, Dubai Police plan to have over 24 online services available through different delivery channels, including the Internet, kiosks in public locations, and via interactive voice response telephone access.
Oracle partner i-Soft IdealSoft Emirates is managing the development and implementation of the diverse online services.
Gulf News
