Dubai, Nov. 20th, 2006 (WAM) - Lieutenant General Dhahi Khalfan Tamim,Commander in Chief of Dubai Police, recently received Carlos Sartorius,president, Avaya Europe, Middle East & Africa and Nidal Abou Ltaif, managingdirector, Avaya MENA, to mark the successful implementation of a next-generationcommunications network at the new Dubai Police Headquarters.
The Headquarters, which was inaugurated as part of the Dubai Police GoldenJubilee celebrations to mark 50 years of operations, is served by an Avayacommunications network that provides integrated voice and data solutions. Implementing an Avaya intelligent communications network across the HQoffices arms the officers and support staff with a productivity tool whichwill give them flexibility to do their jobs from multiple locations, aswell as centralizing the operators in a call center environment to ensurethat calls are directed quickly and efficiently. "In the past 50 years the Dubai Police force has become a friendly faceto the community, through its continued reassuring presence on the streetsand ongoing communication with the people of Dubai," said Colonel Eng. Kamel Butti Al Suwaidi, Deputy Manager of General Operations Department,Dubai Police. "Working with Avaya has allowed us to implement the bestin intelligent communications in our office to empower our people whereverthey are, extending their deskphone functionality to their mobiles, andredefining communication for the good of all the community."During the project implementation, Avaya trained a number of Dubai Policestaff in using the technology, with the result that Dubai Police is nowthe most certified Avaya user in the region. The certified staff thenacted as a point of contact for enquiries from other members of staff,to ensure that understanding of the technology was spread to all users,giving a smooth transition to the new system. The project was also completedin a very short space of time, creating as little disruption as possibleto day-to-day work. "We were very happy to be able to meet the Dubai Police leaders and discussthe successful Avaya implementation at their impressive new headquarters"commented Nidal Abou Ltaif, managing director, Avaya Middle East & Africa."IP Telephony has tremendous potential in the region and we have seena number of customers from around the Middle East including IPT in theircommunications networks over the past year. With a clear migration strategylike Dubai Police has employed, customers can be assured of a true returnon their infrastructure investment." "Dubai Police Senior Management showed a strong commitment to leveragingthe latest technologies when enhancing their services, leading by examplein the field of communication. By utilizing the existing infrastructurewhile adding state of the art Avaya technology, Dubai Police were ableto ensure maximum return on investment for the Police force, and thereforefor the community," added Carlos Sartorius, president, Avaya Europe, MiddleEast & Africa.
