Amman, Jordan - INVESTBANK announces the launch of a new Contact Center through a comprehensive agreement with the Arab Telecommunication Trading & Maintenance Co. (ARTELCO), one of the leading companies in communications solutions.
The new facility has been equipped with the latest communication technology from AVAYA within the framework of the Bank's continuous quest to upgrade clients' access ports and strengthen them with advanced technical systems.
To enhance client relations and the banking experience for its clients, the Center has been staffed with experienced banking professionals to provide comprehensive and quick service. The Center deals with client and non-client inquiries regarding loans, credit cards, emergency issues on bank accounts from 8 am until 10 pm; with the aim of widening the scope of services and around the clock hours in the near future. The Contact Center number +962 6 500 1515.
Commenting on this agreement, INVESTBANK CEO, Mr. Muntaser Dawwas said:"We are focusing on offering the highest level of convenience to our clients by using the latest technologies and qualified human resources to present exceptional service , maintain privacy security in addition to speed."
He added:"We are proud to cooperate with the Arab Telecommunication Trading & Maintenance Co. (ARTELCO), one of the leading companies in communications solutions in establishing a new Contact Center that serves our clients. Through this agreement we tend to serve our clients efficiently and professionally."
Meanwhile, Mr. Habib Ghawi, ARTELCO CEO said:" We believe that INVESTBANK excels to offer unique services to its clients through providing the latest communications means which make one of the leading banks in Jordan."
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About INVESTBANK
INVESTBANK offers full banking services in Jordan, and employs more than 300 employees in nine branches in major cities throughout the Kingdom. INVESTBANK meets the needs and requirements of its clients through: banking services for corporate, SMEs, individuals, wealth management and investments. The Bank's subsidiaries include Al Imdad, Al Mawared for Brokerage and Tamkeen.
INVESTBANK plans to cover all the needs of the market in order to achieve a prosperous and secure future through the provision of services and innovative products to all its clients, as well as participation in enhancing the society's development. For more information, please visit: www.investbank.jo.
About ARTELCO
Established in 1983, ARTELCO is one of the oldest and most trusted telecommunication solutions providers in Jordan, providing a full range of services and unparalleled standard of customer care. Composed of an expert team of consultants, ARTELCO is determined to provide customers with the best in the market. Formerly an authorized reseller and distributor for AT&T, ARTELCO now partners with AVAYA (Telephony & Contact Centers) - HP Networking (Data LAN & Wireless Networks) - ARUBA (Wireless Networks) and Locatel (Interactive & IPTV).
A one-stop source for telecommunications and networking, ARTELCO offers a variety of products and services to satisfy even the most complex organizational requirements. From IP Telephony and Contact Centers to Wireless Mesh, clients are free to mix and match products, services and features with the advice of ARTELCO's certified consultants.
For more information, please visit: www.artelco.com.jo
TRACCS Jordan
Maha Al Rawashdeh
Tel: (+962) 6 5660542
Fax: (+962) 6 5660541
E-mail: jordan@traccs.net
© Press Release 2012
