For the second year running

ADIB tops UAE banks in Overall Best Customer Service at the 3rd UAE Customer Service Week.

Abu Dhabi, 13 October 2012: Abu Dhabi Islamic Bank (ADIB), a top-tier Islamic finance institution, today announced that it was named the "UAE's Best Bank in Customer Service", for the second consecutive year, at the 2012 Bank Benchmark Index Awards by Ethos Consultancy.

The 2012 Bank Benchmark Index Awards were created to reward banks that value customer service and strive towards service excellence. It has matured into one of the UAE's most anticipated reports in the industry, particularly with the recent changes in the banking environment. ADIB was chosen amongst a number of conventional, local and international banks in the UAE.

Tirad Mahmoud, CEO of ADIB said: "Our brand is all about delivering excellence in customer experience. I am extremely pleased to see the ADIB team exceeding all expectations in achieving this honour, and delighted that our efforts have been recognized. I congratulate ADIB family on these achievements and commend their customer focus and dedication to our Shari'a inspired values of simplicity, transparency, mutual benefit and hospitality".

ADIB was recognised for the professionalism of its customer service teams and its superior standards in customer service across its different delivery channels. The customer experience was evaluated to determine whether service delivery met seven key variables of service provision, namely reliability, responsiveness, assurance, empathy, a well-equipped service environment, complaint management and customer loyalty.

"In a short period, we have introduced new ways to make banking simple and sensible for our clients through our online services and have invested heavily in training our staff. All to deliver on our core brand promise - banking as it should be," concluded Tirad.

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About ADIB:
Abu Dhabi Islamic Bank (ADIB) was established on May 20, 1997 as a Public Joint Stock Company through the Amiri Decree No. 9 of 1997. With its headquarters in Abu Dhabi, United Arab Emirates, the Bank commenced its commercial operations on November 11, 1998, and was formally inaugurated by His Highness Sheikh Abdullah Bin Zayed Al Nahyan on 18th April 1999.

ADIB's mission is to offer Islamic financial solutions for the global community, and its vision is to be a top tier Islamic financial services group.

The Bank carries out all contracts, operations and transactions in accordance with Islamic Shari'a principles. ADIB's core values, reflected in all its activities are: Simple and Sensible; Transparent; Mutual Benefit; Hospitality and Tolerance; and Shari'a inspired. It brings to its customers banking as it should be. 

ADIB Awards:

  • ADIB was named the "Best Overall Bank in the UAE in customer service" for 2011 & 2012 by Ethos Consultancy

  • ADIB won the" Best Branch Award in the UAE" for 2011 by Ethos Consultancy

  • ADIB was named the "Best Islamic Bank in the UAE" for 2011 & 2012  by Global Finance Magazine

  • ADIB was named Best Islamic Bank by Business Banking and Finance Magazine

  • ADIB won the "Best Cobranded card" & " Best covered card" by Banker Middle East 2012

  • ADIB won the "Best Islamic Card" & " Best cobranded card" by Smart card Middle East

  • ADIB won Best Corporate Bank by Business Banking and Finance Magazine

  • ADIB was named "The Best Islamic Bank" in the Middle East region for the second year running at the Banker Middle East Industry Awards 2011.

  • ADIB was nominated as "Fastest Growing Bank in the UAE" by the awards jury at the Banker Middle East Industry Awards 2011.

  • ADIB won the "Best Islamic Bank in the region" at the 2010 Islamic Banking and Finance Awards organized by CPI Financial.

  • ADIB was named "Best Islamic Bank in the UAE" at the Islamic Finance News Awards 2010 2011

  • ADIB won the best Islamic bank in the UAE by EMEA Finance in 2010- 2011

  • ADIB won the "Best UAE Deal" award at the Islamic Finance News Awards 2010- 2011

  • ADIB also won the "HRD Award" from the Emirates Institute of Banking & Financial Studies for 2009-2011

  • ADIB's GHINA saving program won the "Best Savings Account Award" at the Banker Middle East Product Awards 2010.

  • ADIB won the "Best Private Sector Customer Service Team" award at the 2010 UAE Customer Service Week forum, held by The International Customer Service Institute UK.

  • ADIB won the "Most Improved Bank" in service excellence and got the top rank in "Call Centre Performance" in the 6th Annual Bank Benchmarking Index for service excellence by Ethos Consultancy.

  • ADIB also won the award for "Best Branding Category" at the 2010 Islamic Banking and Finance Awards organized by CPI Financial.

  • ADIB won the "Best SME Card" at the 4th Annual Banker Middle East Product Awards 2011.

    • ADIB won the "Best Ladies Banking Service" at the 4th Annual Banker Middle East Product Awards 2011.

    • ADIB  was rated in the top 10 companies in the UAE list by Forbes Middle East

    • ADIB was rated in the top 10 companies in the UAE list by Arabian Business 

    Mohammad Al Qassem
    Account Manager
    Weber Shandwick
    Mobile: +971 50 288 9601
    Email: mohammad.alqassem@ws-mena.com

    Press Release 2012