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- More than 13,000 telemedicine consultations provided to close contacts and suspected cases
Dubai: The Dubai Health Authority’s (DHA) ‘Doctor for Every Citizen’ telemedicine service has benefited more than 88,000 customers in 2020.
The DHA launched the Doctor for Every Citizen initiative in 2019 to achieve Article Five of the Fifty-Year Charter, in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
The free 24/7 service provides the public with reliable and approved medical consultations through direct visual and audio communication between the customer and the doctor.
Dr Alia Mohammad Rafie, Consultant family physician and Acting Director of Specialized Programme Services Department at DHA’s Primary Health Care Sector stressed the importance of the service especially during the current unprecedented times faced globally due to COVID-19.
She said that this service is in line with the efforts made by various concerned authorities in the country to implement precautionary measures, including physical distancing and reducing gatherings to limit the spread of the COVID-19 virus.
She added that in 2020, more than 88,000 customers benefited from the free service, out of which 82,000 received virtual medical consultations between January 2020 and January 2021. Furthermore, the service reduced the customer journey from 55 minutes to 11 minutes, which contributed in achieving a high customer satisfaction rate.
She emphasized the importance of the "Doctor for Every Citizen" service, adding that the DHA has employed the latest technologies and smart solutions to serve patients and ensure that the data management of information and medical reports, is implemented according to the highest levels of accuracy and privacy.
She pointed out to the active role that the initiative played during the COVID-19 pandemic, as it provided more than 7,000 telemedicine consultations to COVID-19 positive cases and more than 13,000 consultations for close contacts and suspected cases.
To book a consultation, the patient can download the DHA app or call the DHA toll free number 800 342 to book an appointment.
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For further information, please contact:
Kamakshi Gupta and Noor Nazzal
Communications Analysts- Media Dept.
Dubai Health Authority
klgupta@dha.gov.ae nnnazzal@dha.gov.ae
+9714 2197455
About the Dubai Health Authority:
The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement.
Prior to the establishment of the DHA, the Department of Health and Medical Services, which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.
In May 2018, H.H Sheikh Mohammed, issued Law No. (6) of 2018 of the DHA. The new Law further enables the DHA to achieve its objectives including regulating medical services in Dubai, enhancing competitiveness and transparency, improving medical services and products based on international best practices and achieving the sector’s objectives according to approved strategic plans.
H.H Sheikh Mohammed also issued Decree No. 17 of 2018 establishing subsidiaries of the DHA: the Dubai Healthcare Corporation and Dubai Health Insurance Corporation to further enhance healthcare services in Dubai and enable DHA to fulfil its responsibilities and obligations.
Three new strategic sectors were also added as part of the decree; they include Strategy and Corporate Development, Health Regulation, and Shared Support Services.
In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including Latifa, Dubai, Rashid and Hatta Hospitals, its 12 primary healthcare centers, 17 medical fitness centers and its 6 specialty centers.
For more information, visit DHA’s website: www.dha.gov.ae
© Press Release 2021
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