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|12 July, 2018

SEDD, ENBD partner to develop customer services

Digital services will be offered to lessen dependency on paper

Sharjah Economic Development Department (SEDD) has signed an agreement with Emirates NBD (ENBD) in order to develop services provided to customers and promote the economic development in the emirate, a media report said.

This is done through offering digital services that contribute to enhancing the reliance on paperless procedures and giving customers the option of electronically querying the licenses of economic establishments through multiple and approved banking channels, reported Emirates news agency Wam.

Under the terms of the agreement, the two sides will work to enhance cooperation in facilitating licensing procedures for investors and provide value added services to customers. SEDD will also provide Emirates NBD with an electronic query service too.

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The memorandum of understanding (MoU) aims to providing digital services to investors to reach the highest level of customer satisfaction and thus improving the economy in the Emirate of Sharjah.

The MoU comes as the two parties’ efforts to achieve UAE's directives to encourage customers and provide excellent government services through innovative channels in cooperation with the public and private sectors. This will help in facilitating the business transactions and in providing a suitable environment for prosperity and growth in Sharjah.

The agreement was signed by Sultan Abdullah bin Hadda Al Suwaidi, SEDD chairman, and Abdulla Abdulrahman Qassem, Group chief operating officer of Emirates NBD, in the presence of senior officials.

Al Suwaidi said that the department pays great attention to supporting and developing different services offered in the business area in Sharjah. "This is done in a way that goes in line with the wise Dr Sheikh Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, whom calls for providing all the needed facilitates for investors in Sharjah to improve the economic status and offer an environment conducive to investment."

In turn, Qassem said that the bank is so pleased to sign such agreement with SEDD which will offer many services to the its employees from obtaining the necessary information about the commercial licenses of companies registered with the department directly, and will help the bank to improve the customers' experience.

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