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During the exceptional year of 2020, we succeeded in helping our customers make their payments quickly, easily and securely
National Bank of Kuwait (NBK) was honored with 2020 Visa Global Service Quality Award for Pursuit of Excellence - Card not Present Adoption – Issuer., which are granted to banks across the Middle East and North Africa (MENA) region.
This award recognizes issuers based on a set of criteria; mainly including the growth in card-not-present (CNP) transactions in 2020, in addition to the bank’s excellence in providing convenient payment solutions enabling customers to make CNP transactions.
The Visa Global Service Quality Awards (GSQA) program was established in 1992 for clients in the U.S. region and was further expanded in 2009 to include international regions. This annual program honors some of Visa’s highest-performing acquirers, issuers and issuer processors. GSQA recipients exemplify the Visa-client partnership, fulfilling our brand promise through excellence in innovation, operational efficiency and cardholder satisfaction.
On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, Na-tional Bank of Kuwait, said: “We are pleased to win this award, which reflects our excellence in providing advanced payment solutions and digital leadership in Kuwait and the region.”
“We are reaping the fruits of accelerating the implementation of our digital transformation roadmap, as the exceptional circumstances witnessed last year reaffirmed our prudent anticipation of the changes taking place in the banking industry at the present time.”
Al-Nusif noted that the year 2020 was completely exceptional, as the closures led to increased reliance on digital channels to make transactions, which NBK was fully prepared for, thanks to its tremendous technological infrastructure and action plans through which we succeeded in providing world-class cutting-edge payment solutions in the Kuwaiti market, he concluded.
On his part, Mr. Ankush Devadason, Visa’s Country Manager for Kuwait said: “National Bank of Kuwait (NBK) was honored with the Award for Pursuit of Excellence – Card-Not-Present Adoption – Issuer in Visa Global Service Quality Awards (GSQA) for 2020, which are granted across the Middle East and North Africa (MENA) region. This award recognizes issuers based on a set of criteria, including the growth in card-not-present (CNP) transactions in 2020,”.
Over the past years, NBK succeeded in maintaining top-notch banking services, and constantly strived to provide the most innovative payment solutions to its customers, which are always in line with their growing and changing needs, the fact that enabled it to maintain its leading regional position.
During 2020, NBK launched various high-quality banking products and services that gained the trust of customers, focusing on advanced payment solutions and digital services through the enhancements and updates introduced on NBK Mobile Banking App and NBK Online Banking, in view of customers’ increased reliance on both services for their banking transactions during the past period.
National Bank of Kuwait was named “Best Consumer Digital Bank- Middle East” for 2020 by the reputable international magazine Global Finance, in the annual survey of the World’s Best Digital Banks 2020. Additionally, it received the award of “Best Retail Bank in Customer Services in Kuwait” for 2020, according to Service Hero Customer Satisfaction Index, for the 10th time.
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