| 13 November, 2016

ADIB first bank in UAE to launch NCR's Voice-Activated ATMs for visually impaired customers

Abu Dhabi Islamic Bank (ADIB) ATMs to enable visually impaired customers to use their voice to easily and securely conduct their transactions.

ADIB first bank in UAE to launch NCR's Voice-Activated ATMs for visually impaired customers
New ATMs will help visually impaired customers perform their transactions safely and easily

November 13, 2016, Abu Dhabi 

As part of its digital innovation strategy, Abu Dhabi Islamic Bank (ADIB), a leading financial institution, will install voice-activation technology on its ATMs to enable visually impaired customers to use their voice to easily and securely conduct their transactions.

ADIB, which has the largest ATM network in the UAE with more than 770 ATMs, has partnered with NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, on this initiative. It is also the first UAE bank to use this technology, and will begin to roll out the new voice-activated ATMs in phases commencing with 20 ATMs in December.

Philip King, ADIB’s Head of Retail Banking, commented: “In line with the Central Bank’s commitment to the visually impaired, we are pleased to be partnering with NCR in our efforts to better meet the needs of visually impaired customers, and to empower them to take control of their transactions and have secure access to our ATM services. ADIB continues to look for ways to utilize innovative technology to bring convenience and flexibility to our customers’ everyday banking transactions, and deliver a superior customer experience every time.”

Wael El Aawar, Managing Director for NCR in Saudi Arabia and the Gulf, said: “This is the first of its kind project in the UAE and is a bank-wide digitization initiative. NCR ATMs are designed as per Access for All (AFA) standards and comprise accessible key pads, voice-guidance technology, Braille stickers and multi-lingual capability that allows visually challenged customers to securely execute standard ATM transactions such as withdrawals, deposits and payments without any help.”

Approximately 98% of all ADIB’s cash transactions  are conducted though ADIB’s ATMs, which also offer other services including  utility bill payments, money transfers and charity donations. ADIB was also the first to introduce the region’s first biometric  ATM readers in cooperation with the General Directorate of Residency and Foreigners Affairs. ADIB’s Voice Activated ATMs and biometric ATM readers are all part of the banks digital innovation strategy, which aims to provide all customers with the highest level of premium digital services.


About ADIB
ADIB is a leading bank in the UAE with more than AED 120 billion in assets. Its 900,000 customers benefit from the third largest distribution network in the UAE with 88 branches and more than 770 ATMs. The bank also offers world-class online, mobile and phone banking services, providing clients with seamless digital access to their accounts 24 hours a day. ADIB provides retail, corporate, business, private banking and wealth management solutions. The bank was established in 1997 and its shares are traded on the Abu Dhabi Securities Exchange (ADX).  

In the UAE, the Bank has more than 2,300 employees and remains one of the leading banks in the recruitment, development and promotion of local talent in all the markets in which it operates. The bank has one of the highest Emiratisation ratios with more than 43 percent of the bank’s workforce being UAE Nationals.

ADIB has presence in six strategic markets: Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Sudan, Iraq and Qatar.

Named “Best Bank in the UAE” by The Financial Times’ The Banker publication, ADIB has a rich track record of innovation, including introducing the award-winning Ghina savings account, award-winning co-branded cards with Etihad and Etisalat and a wide range of financing products.

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About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

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Twitter: @NCRCorporation

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NCR Corporation

© Press Release 2016