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Ajman: The number of digital transactions completed by DED-Ajman since the beginning of the year has exceeded 30 thousand transactions. The 24/7 digital services provided by the department’s website and smart application have yielded a satisfaction level of 90% by customers until past August.
H.E. Abdullah Ahmed Al-Hamrani, Deputy Director-General, stated: “We are adopting the Government’s trends aiming for digital transformation, while we proceed in the implementation of the Department’s strategy of digital transformation and continue working with our partners integrally and together for the creation of an outstanding and unique customer experience, as the Department’s percentage of digital transformation has reached 91%. Furthermore, we take in consideration the various changes that might take place in the development of services and launching other services that meet the needs of customers and investors, as we have launched last April a package of digital services that include: “e-trader license”, “Haalan license”, “mobile vehicle license”, “business centers license”, “license renewal for extra years”, “license freezing”, “administrative cancelation”, “the legalization of smart contracts for a service agent contract”, and “business companies contracts” for the creation of an attractive environment for undertaking business within the Emirate.
Saud Al-Shemmari, the Director of the Department of Commercial Registration, said: “The customers’ trend has increased, during the coronavirus crisis, towards the use of digital services for the completion of their transactions as a result of the temporary closures then of customer happiness centers, and as a result of the implementation of several initiatives, such as the single-window project, and the introduction of developments and updates for coping with the best practices on systems, a thing which has contributed to easing the customer’s experience. A number of digital services has been launched to support the business sector due to the impacts of the pandemic, and to make it easier for customers to complete their transactions within minutes and without the need to visit customer happiness centers.”
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