|10 February, 2020

Famco UAE announces Middle East's first Uptime Centre supported by Volvo

Al Futtaim Auto & Machinery Co. (Famco) has announced the launch of the Middle East's first Uptime Centre supported by Volvo as it looks to raise standards of customer service to even higher levels in 2020.

(From left to right)nbsp;Vladimir Knezevic, MD Famco UAE.nbsp;Per-Erik Lindstrouml;m, SVP Volvo Trucks International.nbsp;Roger Alm, President Volvo Trucks,nbsp;Nigel Johnson, Al Futtaim Automotive SMD Industrial Equipment,nbsp;Yousuf AlRaeesi, Al Futtaim Automotive Government Relation Director

(From left to right) Vladimir Knezevic, MD Famco UAE. Per-Erik Lindström, SVP Volvo Trucks International. Roger Alm, President Volvo Trucks, Nigel Johnson, Al Futtaim Automotive SMD Industrial Equipment, Yousuf AlRaeesi, Al Futtaim Automotive Government Relation Director

Customers operating Volvo Trucks and/or Volvo Construction Equipment will benefit from upgraded standards of support courtesy of the region’s first Uptime Centre, supported by Volvo, based at the FAMCO workshop facility in Dubai Investment Park.

The technical bays supporting the uptime centre are proficient in all required categories related to the pre-planning needed to ensure efficient servicing and that unplanned repairs are dealt with in an efficient manner. This service includes the consistent use of proven fleet management systems, in addition to designated uptime bays, updated workflows, Genuine Volvo Parts and specialised technicians.

For truck owners, the Dynafleet fleet management system provides constant updates on a vehicle’s performance, making it possible to pinpoint critical data and take prompt action to reduce costs, improve vehicle utilisation and allow for the quick re-deployment of assets. At the same time, the CareTrack advanced telematics service, available to equipment operators, allows machine problems to be caught before they occur, while also improving technical response time and downtime resolution speed.

Mr. Vladimir Knezevic, Managing Director at Famco UAE, commented: “Our customers are central to everything we do, so it was a logical decision for us to enhance our services by establishing the Middle East’s first Uptime Centre. This will allow us to better support businesses, providing further reassurance that when they choose a Volvo truck or machine, they are actively prioritising increased uptime and maximising profit, whilst reducing downtime and any negative impact on their investments.”

Frank O’Connor, Middle East Market Director of Volvo Trucks, said: “It is still uncommon for dealers to provide the levels of service that Famco is now offering, both in terms of the standards of advanced technology involved and the investment made in the upgrading of the Famco workshop facility. With the launch of its new Uptime Centre supported by Volvo, Famco is setting new standards for the truck industry in the Middle East.”

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Al-Futtaim Auto & Machinery Company (FAMCO), one of Al-Futtaim Automotive companies, was established in the United Arab Emirates in 1978, and is the country’s largest distributor of heavy vehicles and machinery including trucks, buses, construction equipment, storage, handling, power, and marine solutions, catering to a diverse range of industries and commercial businesses across the transportation, construction, oil and gas, manufacturing, warehousing and marine sectors.

FAMCO is the exclusive distributor of Volvo trucks, buses and construction equipment and franchises other renowned industry heavyweights such as Yanmar, Linde Material Handling, Ingersoll Rand and Doosan.

About Al-Futtaim Automotive

Al-Futtaim Automotive, one of the main four operating divisions within the UAE-based Al-Futtaim Group of companies, is a conglomerate of motoring-related businesses, franchising some of the world’s most-recognised automotive brands and services.

Operating in several countries across the Middle East, Asia and Africa and empowered by around 11,000 associates, the UAE-headquartered Group’s services span across distribution of new and used vehicles, manufacturing, leasing, logistics and aftersales.

Ranging from passenger cars to SUVs, commercial vehicles, industrial and construction equipment as well as motorbikes and quads, Al-Futtaim Automotive Group offers an integrative customer-centric experience for motorists, fleet operators and contractors alike, and strives to become the leader in tailor-made mobility solutions.

About Volvo Trucks

Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of 2,100 dealers and workshops in more than 130 countries. Volvo trucks are assembled in 15 countries across the globe. In 2018, more than 131,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Volvo Trucks´ work is based on the core values of quality, safety and environmental care.

About Volvo Construction Equipment

Volvo Construction Equipment (Volvo CE) is a leading international manufacturer of premium construction equipment, and with over 14,000 employees, it is one of the largest companies in the industry. Volvo CE offers a wide range of products and services in more than 140 countries through its global distribution network. Volvo CE is part of the Volvo Group. The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs 105,000 people and serves customers in more than 190 markets. In 2018, net sales amounted to about SEK 391 billion (EUR 38.1 billion). Volvo shares are listed on Nasdaq Stockholm.

For more information, please contact:
Anna Matias
Account Executive | Performance Communications
Tel: 971 (0) 4 551 5472 | Email: anna@performancecomms.com 

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