Avaya and Arowana Consulting join forces to transform customer experience in key industry verticals

Arowana Consulting will become Avaya partner; two companies will deliver solutions targeted at hospitality, healthcare and retail sectors


Dubai, UAE – Avaya Holdings Corp. (NYSE: AVYA), a global leader in digital communications software, services and devices for businesses of all sizes, has announced that it will work closely with Arowana Consulting to deliver dedicated solutions that address vertical industry-specific use cases. The two companies will provide solutions that leverage emerging technologies to transform the customer experience, focusing initially on the hospitality sector, and on the healthcare and retail sectors.

Arowana Consulting is one of many developers worldwide who have taken advantage of Avaya’s ongoing commitment to open platforms to deliver innovative user experiences based on the full reach of Avaya customer and team engagement capabilities. The partnership agreement will extend Arowana’s collaboration with Avaya, enabling it to deliver solutions that enhance the customer experience in key vertical markets.

“Our vision at Arowana is to be the transformation partner of choice for businesses that want to address the challenges of today’s digital world. To react with the agility required in today’s fast-moving markets, we work with those companies that can provide flexible, scalable solutions that deliver speed of innovation and personalization. We are delighted to strengthen our relationship with Avaya and look forward to taking this partnership to new levels.”

Prince Thampi, CEO, Arowana Consulting.

“Companies today are at different stages of their digital transformation journey and are looking to take advantage of new technology trends. By focusing on specific vertical industry sectors, we can align with clients’ needs and provide the specialized expertise that enables them to stand out from their competitors. Avaya is committed to working with a digital ecosystem of partners so that we can enhance our relevance to our mutual customers and integrate technologies more effectively to deliver better collective outcomes for all.”

Frederick Sabty, Worldwide VP: Hospitality, Avaya

Avaya and Arowana previously worked together to deliver the Houdini – Guest Experience solution suite, designed to enable hoteliers to enhance the guest experience, comfort level and access to services. By leveraging the Avaya Breeze™ Client SDK, Houdini provides in-room concierge services on the Avaya Vantage™ Device, which combines the convenience of a desktop phone with the flexibility of an application platform.

The announcement was made at the recent Experience Avaya Asia-Pacific, the premier event in the region focused on the future of communications experience and its impact on digital transformation. Senior executives from Avaya, and leading customers, partners and suppliers shared insight into the trends shaping the communications industry and how companies can work together to leverage emerging technologies to deliver better business outcomes.


About Avaya

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.

About Arowana

Arowana was founded with a vision to be a transformation partner for businesses facing the technology challenges of a new world. As a successful and growing value-driven technology company with customers worldwide in banking & financial services, airlines & hospitality, healthcare, telecom and public sector, Arowana delivers success, not solutions.

Unlike mega-players in the IT consulting industry, Arowana is a fast and agile company with the ability and access to scale up exceptional expertise. We align with clients, turning engagements into long-term partnerships.

Arowana provides you with both industry knowledge and technical expertise. Our lead consultants are expert practitioners in the industries they serve. We understand your business and our best-practices help us accelerate delivery and lower costs on your implementation. For more information, please visit http://www.arowanaconsulting.com

For further information from Avaya, please contact:

Peter Branton                                                                                       Daniel Mercado

Avaya                                                                                                   ASDA’A Burson-Marsteller

+971 4 404 8315                                                                                   +971 50 9095517          

pbranton@avaya.com                                                                           daniel.mercado@bm.com

© Press Release 2018

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