The company also has plans to hire another 60+ professionals within the coming two months.
These new hires are deployed across its customer service department, including its customer care and mortgage teams, its sales and marketing department, as well as several other operational functions.
Azizi’s upsizing comes in light of an increase in sales enquiries, reflecting an uptick in demand in its world-class properties amid the current buyer’s market, and the developer’s continuous efforts in enhancing its customer centricity and transparency.
Among the new joiners are eight senior-level Directors with extensive experience in the real estate sector and several customer service managers and executives that will lead and achieve Azizi’s revamped customer care strategy.
The developer is increasing its volume of curtesy calls, project updates, and customer site visits and is implementing further channels of informative communications. Moreover, Azizi has reduced its turnaround time for responses to enquiries and case resolutions to less than 24 hours.
The customer service department is also tasked with exploring further innovative ways to boost customer happiness, following the success of its recent surprise announcements.
Azizi has surprised owners of Mina, its premium development on the east crescent of Palm Jumeirah, with an investment of Dh10 million to enhance the entire outdoor area, and has spent Dh88+ million to further enrich Riviera, its 16,000-unit French Mediterranean-inspired community in MBR City, with premium interiors, both free-of-charge to its customers, said a top official.
"After a thorough analysis of internal bottlenecks, we’ve determined that adding experienced professionals to our operations is the right move in ensuring our customers the quality of service they deserve," remarked Afzaal Hussain, the chief operating officer at Azizi Developments.
"We hope that this major hiring, which reflects our ambition and pursuit of continuously enhancing our transparency and customer satisfaction levels, excites our valued homeowners as much as it does us," he remarked.
"Azizi’s Customer Service department also assists customers who are concerned about their inability to fulfil their financial obligations, such as due to job loss or family matters, granting them a variety of financial solutions through its dedicated mortgage department and its close ties and partnerships with some of the region’s leading financial institutions," said Hussain.
He pointed out that customer centricity was not merely a matter of integrity - it defined the success of a business.
"Inadequate pre- and post-sales interactions are far more pricey than the provision of stellar, expectation-exceeding service. Hiring this substantial volume of experts is a major driver in establishing a new paradigm for customer service efficiency," he noted.
HR Director Sandeep Pathania said: "We are delighted to welcome such a wide variety of talents to our business operations and are confident that they will help us in achieving our business goals. With a very selective, meticulous recruitment process, we are confident that all roles are filled with highly knowledgeable, skilled professionals who will have profound impacts on our continuous pursuit of operational excellence."
Azizi plans to complete a total of approximately 3,000 units in 2020, having already finished two developments in Al Furjan – Samia and Farishta in January and February respectively.
In the first quarter of 2020, Azizi Developments has casted over 112 slabs, poured over 55,970 cu m of concrete, and constructed over 1,326,978 sq. ft of BUA, with a monthly average building progress of nearly 8% per cent and over 1,637,421 recorded man-hours.-TradeArabia News Service
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