MANAMA: Al Salam Bank-Bahrain (ASBB) has announced the launch of its virtual branch, aimed at providing customers with safer, faster and more convenient banking services in light of the unprecedented circumstances caused by the Covid-19 pandemic.
The virtual branch enables customers to book an appointment and conduct video calls with customer service advisers to address all their banking requirements.
It offers customers a new channel to address their banking inquiries including financing solutions, account offerings, Wakala rates and latest offers without the need to visit the branch.
“We have witnessed increasing interest in virtual services amongst our customers. Our strategy continues to focus on delivering high quality services through modernised platforms to enhance customer experience,” said head of retail banking Mohammed Buhijji.
“Al Salam Bank’s latest offering is in line with our commitment to digitise our offerings and respond to the evolving needs of our customers. While adhering to health and safety guidelines, our customers will be able to bank seamlessly by using the virtual branch alongside the bank’s other engagement channels including WhatsApp Banking, the Apply@Home service, our customer care centre, and our digital onboarding and mobile banking applications.”
To future-proof against the everchanging landscape, the bank will roll out new technologies focused on reducing friction in service delivery and enhancing customer journey.
The virtual branch will be available, Sunday to Thursday from 8.30am to 3pm.
Customers can access the branch through the Skiplino remote queuing management system.
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