FrontRange Solutions to showcase Service Desk solutions at the event

Dubai, July 1, 2007: Intertec Systems LLC and FrontRange Solutions are organizing a day-long seminar on their ITIL based Service Desk solutions Service in Dubai. The seminar will be held on July 2, 2007 at the Le Meridien Hotel, Dubai and will feature Information Technology Infrastructure Library (ITIL) experts and users of FrontRange solutions amongst speakers. The seminar is free of cost but requires pre-registration.

Dubai-headquartered Intertec Systems is a leading IT solutions provider with customers across the GCC and India.

The US-based FrontRange Solutions is an established global market leader in IT Service Management, CRM, and Voice applications.

Commenting on the seminar, Mr. Sameer Makhija, Product Manager, Intertec Systems said:  "Service Management has moved from simply maintaining system stability to aligning people and IT with the delivery of business value. The Service Desk solution is now becoming an integral part of IT applications as organisations are aware of the value which is realised through such solutions. ITIL training options would also be showcased at the event."

The Quality Assurance Institute (QAI), a leading ITIL consulting organisation, will showcase its ITIL training options.

Mr. Kamal Sharma, Country Manager, Frontrange said: "Since its inception, FrontRange has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list. This seminar is the best opportunity to understand and interact with the industry experts on the subject."

FrontRange ITSM's comprehensive service and lifecycle products improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value. All FrontRange ITSM modules share a common architectural platform, including reporting engine, business processing engine, data structure and integration platform, allowing customers to plug and play across disciplines and efficiently share technical capabilities.

The common platform approach reduces the complexity of the customer's IT infrastructure, lowers total cost of ownership (TCO), and streamlines business processes. The standards-based approach allows easy integration with similarly standard third party components, protecting your current investment in these components.

-Ends-

About Intertec Systems, LLC
Intertec, a UAE-based Information Technology company with a presence in many countries, is focused on empowering businesses with cutting-edge technology solutions. With over 16 years of experience, Intertec Systems has been delivering high-quality solutions and services in many critical domains including technology solutions implementation, customised application development, hardware infrastructure, product deployment and training, complete network solutions and IT consultancy. 

For more information, visit the company website at www.intertecsys.com

About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 per cent of the Fortune 100 and 76 per cent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.

For more information, visit www.frontrange.com.

For further information, please contact:
Ms. Jayanthi Vikram
Intertec Systems
Dubai
Ph: +971- 4 -2275730
E-mail: jayanthi.vikram@intertecsys.com
 
Ms. Ayesha Tully
Watermelon PR
Dubai
Ph: +971- 4 - 2833655
E-mail: ayesha@watermelonme.com

© Press Release 2007