Mall of the Emirates presents Axiom with the Prestigious Retailer Award at MOE's General Assembly Meeting 2010
Dubai, United Arab Emirates: Axiom Telecom, the region's leading mobile phone retailer, has been presented with the "Best Electronic & Entertainment Store" award by Mall of the Emirates (MOE), at the shopping centre's General Assembly Meeting earlier this week.
The award commends the Axiom Telecom team for their continuous effort in making their store the leading retail destination in the electronic and entertainment segment in MOE.
The store's design features innovative solution zones that allow customers to trial 'live' phones, and engage with the latest mobile technology on the market, in addition to offering professionally trained in-store advisors who are able to give expert advice.
Currently, MOE is host to 20 electronic and entertainment stores, as well as six specialist entertainment stores. The achievement made by Axiom Telecom in winning this prestigious award highlights the team's excellence and unremitting dedication to their customers.
"We are extremely proud of winning this retailer award, and thank the Axiom Telecom's MOE team for their unrivalled customer-centric approach to work," stated Faisal Al Bannai, Founder and CEO, Axiom Telecom. "Excelling ahead of such strong contenders in this competitive market is testament to the team's dedication, commitment and professionalism," he added.
Axiom Telecom is recognised for their undisputed customer service. In 2006, Axiom Telecom achieved the highest accolade during Ethos' Customer Service study, winning the esteemed "Best in Customer Service" award, along with a host of other awards, including "Overall Best Performing Brand" and "Product Knowledge".
Axiom Telecom, with a regional market share of over 60 percent in the mobile retail industry, is the largest and leading authorised distributor and retailer for international brands in the Middle East. Axiom Telecom specialises in wireless communication products.
With a vision to keep its customers up-to-date with the newest developments in communication, and staying at the cutting-edge of the wireless revolution, whether it's mobiles, smartphones or Bluetooth technology, Axiom Telecom continuously seeks ways to enhance its offering, and grow its loyal customer base to ensure that all of their mobile needs are satisfied.
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About Axiom Telecom
Established in 1997 by Faisal Al Bannai, Axiom is committed to offering the best value for money to its customers, along with genuine service and the most attractive incentives. Today, besides its own branded outlets, Axiom owns and operates stores through partner arrangements in the UAE with major retailers and petrol service stations. In December 2005, TECOM a member of Dubai Holding acquired a 40% share of the telecoms retailer.
The Axiom name is a stamp of quality and originality, and a guarantee of the best after-sale service in the region provided by highly trained professionals. Axiom employs over 3,000 people and has since expanded into Saudi Arabia, Bahrain, Qatar, Oman, Kuwait, London and India. The company is made up of different business units: Retail, wholesale, micro distribution, airtime and value-added services. Axiom also has a dedicated call center with trained and quality customer service advisors who attend to calls from all its retail divisions and assist customers with all the day to day queries, and technical support.
Axioms' mobile solutions division offers value-added solutions including Mobile Payments, Mobile Banking, Mobile Marketing, and SMS2TV services directly to consumers and enterprise customers.
All Axiom outlets have dedicated in-store advisors to aid customers in choosing the right phone and service, as well as to offer technical support. In 2009, Axiom launched a free to use pick-up and delivery service, exclusive to Axiom customers, providing them the convenience of getting their phone repaired without leaving their homes.
© Press Release 2010
