Etihad Airways, the national airline of the United Arab Emirates, has welcomed 41 Omani Guest Service Agents to its Airport Operations Department as part of its on-going recruitment drive in Oman launched in 2012.

Guest Service Agents are responsible for providing high quality customer service to passengers throughout their journey including check-in, transit and boarding. They also ensure Etihad Airways' outstanding customer service standards, and flight on-time-performance, are consistently maintained.

Their specific duties include all flight handling activities, such as weighing and checking in baggage, issuing boarding passes and luggage labels, and allocating seat numbers.

An agent's primary function is to ensure the safety and security of passengers at the airport at all times.

Richard Hill, Chief Operations Officer, said: "We are delighted to welcome even more Omani Nationals to Etihad Airways, this time as Guest Service Agents. We know that their warm and friendly demeanour will be instrumental in assisting our passengers from the moment they enter the airport until they take off. "

Maher Al Riyami, one of the new Omani Guest Service agents, said: "Etihad Airways has such a fantastic reputation as a fair and supportive employer in the Emirati community, and I am very excited to join an airline that has achieved so much in a few years."

"Working in the Airport Operations department is both challenging and enjoyable. We deal with new situations every day, and learn the skills we need to provide outstanding service to passengers."

The Etihad Airways' Omani recruitment campaign has reached its target of employing 400 Omani Nationals by end of 2012 and has recently won the Recruitment Programme of the Year Award at the Middle East HR Excellence Awards.

Prospective Omani job seekers interested in applying are encouraged to visit www.careers.etihadairways.com for application details.

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About Etihad Airways
Etihad Airways, the national airline of the United Arab Emirates, began operations in 2003, and in 2012 carried 10.3 million passengers. From its hub at Abu Dhabi International Airport, Etihad Airways serves 87 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America, with a fleet of 70 Airbus and Boeing aircraft, and more than 90 aircraft on order, including 10 Airbus A380s, the world's largest passenger aircraft. Etihad Airways also hold equity investments in airberlin, Air Seychelles, Virgin Australia and Aer Lingus. For more information, please visit: www.etihad.com

For more information contact:
Reem Al Midwahi, Corporate Communications Manager
Etihad Airways
P.O. Box 35566
Abu Dhabi
United Arab Emirates
Tel: +971 (2) 511 1656
Mob: +971 (50) 8126378
Email: Ralmidwahi@etihad.ae

© Press Release 2013