12 December 2012
MUSCAT -- Omantel, the pioneer integrated communication services provider in the Sultanate, has launched another service innovation for its customers with the introduction of bill payment and Hayyak top-up through the company's enhanced Interactive Voice Response (IVR) system using bank cards. The enhanced IVR gives customers a unique self-service option without the need to visit Omantel outlets.
This innovative service which is launched in partnership with Oman Arab Bank for the first time in the region comes within Omantel efforts to provide an enhanced customer experience to the largest telecom community in the Sultanate.
Commenting on the launch, Haitham Abdullah al Kharusi, Vice-President Consumer Business Unit at Omantel said: "We are elated to announce the launch of this unique service. Convenience is an integral part of our customer experience strategy and the launch of this service is part of our efforts to introduce innovative solutions for our customers."
"This is a "Customer 1st" initiative, a major Company-wide programme with an overall objective to provide an even improved customer experience through all touch points. We believe that customer satisfaction is not only gained from the quality of products and services but rather extends to providing easy and convenient payment options."
The new service will allow paying Omantel fixed, mobile and internet through few simple steps by calling Omantel Call Centre number (1234). Apart from providing another convenient payment option from anywhere, IVR bill payment through any local and international accepted bank cards is very secured as it does not involve any human interaction throughout the whole payment process. Customer credit card details are not stored at any stage of the transaction with Omantel system which, however, is ISO certified in Information Security. The verification is done through the certified acquirer "Oman Arab Bank" which is PCI/DSS certified.
"After thorough research & development, we are honoured to be the first Bank across the region to set-up such sophisticated payment gateway serving all merchants opted for card-not present transaction across the merchant channels such as call center, CDMs and e-ecommerce in the near future," Hassan Abdulali Deputy Genaral Manager of Information Technology and Head Of IT at Oman Arab Bank said.
"Such a joint venture has given us at OAB the opportunity to proposition the payment infrastructure in B2B relationship," Hassan added.
Omantel is the pioneer provider of leading edge telecommunications services in the Sultanate of Oman connecting individuals, enterprises and government across the country through a state-of-the-art network. By offering an unmatched range of innovative products and after-sales service, Omantel is the market leader.
MUSCAT -- Omantel, the pioneer integrated communication services provider in the Sultanate, has launched another service innovation for its customers with the introduction of bill payment and Hayyak top-up through the company's enhanced Interactive Voice Response (IVR) system using bank cards. The enhanced IVR gives customers a unique self-service option without the need to visit Omantel outlets.
This innovative service which is launched in partnership with Oman Arab Bank for the first time in the region comes within Omantel efforts to provide an enhanced customer experience to the largest telecom community in the Sultanate.
Commenting on the launch, Haitham Abdullah al Kharusi, Vice-President Consumer Business Unit at Omantel said: "We are elated to announce the launch of this unique service. Convenience is an integral part of our customer experience strategy and the launch of this service is part of our efforts to introduce innovative solutions for our customers."
"This is a "Customer 1st" initiative, a major Company-wide programme with an overall objective to provide an even improved customer experience through all touch points. We believe that customer satisfaction is not only gained from the quality of products and services but rather extends to providing easy and convenient payment options."
The new service will allow paying Omantel fixed, mobile and internet through few simple steps by calling Omantel Call Centre number (1234). Apart from providing another convenient payment option from anywhere, IVR bill payment through any local and international accepted bank cards is very secured as it does not involve any human interaction throughout the whole payment process. Customer credit card details are not stored at any stage of the transaction with Omantel system which, however, is ISO certified in Information Security. The verification is done through the certified acquirer "Oman Arab Bank" which is PCI/DSS certified.
"After thorough research & development, we are honoured to be the first Bank across the region to set-up such sophisticated payment gateway serving all merchants opted for card-not present transaction across the merchant channels such as call center, CDMs and e-ecommerce in the near future," Hassan Abdulali Deputy Genaral Manager of Information Technology and Head Of IT at Oman Arab Bank said.
"Such a joint venture has given us at OAB the opportunity to proposition the payment infrastructure in B2B relationship," Hassan added.
Omantel is the pioneer provider of leading edge telecommunications services in the Sultanate of Oman connecting individuals, enterprises and government across the country through a state-of-the-art network. By offering an unmatched range of innovative products and after-sales service, Omantel is the market leader.
© Oman Daily Observer 2012
