Dubai, Jun 22nd, 2011 (WAM) -- The Ministry of health began a training program for the staff of the customer service centers on the techniques of communication with visitors in the ministry or its health facilities and applying quality assurance.
The move comes as part of the ministrys concern to achieve customer satisfaction, raise the standards of its employees, enhance communication with the visitors and increase communication with the community members and achieve their demands. The idea was initiated by Sheikha Al Shaibani and Ahmed Reda Al Hamahmi, from the government communication department in the Ministry of Health, to achieve excellence and quality assurance. The initiative led to 3 training programs for 60 employees in the customer services department in the eastern region: Al Fujairah Hospital, Dibba Hospital and Khorfakkan Hospital on the techniques of communication with visitors according to international standards. The training program included explanatory samples, discussion techniques, reality cases and different case studies. It is expected to train all the customer services in the ministrys health facilities before the end of the year.Copyright Emirates News Agency (WAM) 2011.
