Doha - Video Home & Electronic Centre recently announced the opening of a new service centre, the biggest in Qatar, at Industrial Area Street No 36 Gate No 2.
In this facility of 2,200 square metre, a large space is provided for spare parts, workshop, training academy and reception. This integrated service centre will provide service to all products such as electronics/home appliances/air conditioners/GSM and IT at one place with over 150 trained people provide both in home and carry in services.
Video Home & Electronic Centre has divided Qatar into five zones. Engineers equipped with 30 vehicles, tools and spare parts are placed in strategic locations to reach customers faster whereever they are.
It has been regularly upgrading infrastructure and services every year to cater to all customer requirements. Its value-added services include call registration from 8am to 8pm (4365454); instant messaging system on mobile for updated on your complaint status; lucky customers are entitled for free service every day; and assured service in 48 hours. The plan for this year include 1) to set up collection points at all major points of Qatar and 2) mobile workshop to complete major repair at customer place itself.
LG Electronics is Global No 3 company in electronics and telecommunications and consistently No 1 in air conditioners for the last seven consecutive years, with the strategy of Fast Innovation and Fast Growth. The word LG has become a part of every one's life with the association of Video Home & Electronic Centre in Qatar. For the last 22 years it has grown from strength to strength from time to time. Globally the average sales of LG products is $7 per person where as in Qatar it sells $100 per person in terms of head per capita sales is highest in Qatar. Video Home also said that more than 80 per cent of residents of Qatar are users of LG products.
With core competencies of product leadership, market leadership and people leadership LG focuses on providing the best service to all its customers consistently higher importance to service till the life span of the products. To enhance customer satisfaction levels, LG launched moment of truth of customers campaign to measure and analyse customers feedback.
© The Peninsula 2008
