Doha: Qatar National Bank (QNB) has opened the QNB Card Center, a one-stop solution dedicated to providing personalized and efficient services to the Bank's credit card and debit card customers, as well as to merchant partners.
The QNB Card Centre will provide centralised card services on behalf of both QNB and QNB Al Islami, a QNB statement said here yesterday.
The Card Center, located at the Bank's C-Ring Road Branch, is open to all QNB card holders. The Card Centre handles all queries related to card billing, payments and requests for emergency and replacement cards, as well as related functions such as the issue and distribution of PIN numbers to new and existing credit and debit card holders.
One of the primary objectives of establishing the QNB Card Center is to provide enhanced services to Merchant Partners in response to all inquiries, in addition to serving the Bank>s customers.
Customer Service Officers will provide detailed information on the various card services and promotional offers by the Bank and also help customers enrol for various related e-banking services which are offered under the EAZYLife brand which includes EAZYmobile, EAZYinternet, EAZYSMS and EAZYATM.
A primary function of the center will be to receive and handle credit card applications, tracking of card deliveries to the customer via Q-Post, and handling all inquiries regarding Q-Miles. The Card Centre will also process refunds for eCash cards - a non-personalized prepaid card which allows users to make payments in lieu of cash at ministries and other government branches in Qatar.
© The Peninsula 2009
