04 September 2003
DOHA: Qatar Airways has introduced a novel concept of customer service with the launch this week of the newly renovated Al Maha Lounge and its meet-and-assist operation.
This is the latest innovative service feature that the carrier has added to Doha International Airport in addition to improved Duty Free shop, modern baggage collection, easy-to-find services and increase in the number of customer service agents at the airport.
“We are creating an airport that will rival the world’s leading airports in terms of customer service and user-friendliness. We are applying the same high service standards that we have established in the air with Qatar Airways to our passenger services at Doha International Airport,” said Qatar Airways CEO Akbar Al Baker.
The international airline quality monitor Skytrax recently rated the national carrier’s cabin service as the best of the Middle Eastern carriers, and the fifth best in the world.
The round-the-clock Al Maha service will have a dedicated counter at passport control to process visa on arrival, transit, departure and entry formalities and speed up the whole travel procedure through the airport.
The service will be available to any passenger flying on any airline in or out of Doha International Airport, but an advance booking is required and a fee of QR70 for one person or QR 115 for a couple will be charged.
The service, which is not restricted to business travellers, has already proved very successful with families. Besides, passengers departing with Al Maha can report directly to the First Class check-in, regardless of the ticket they hold.
In addition to the 100 customer service agents that Qatar Airways has at Doha International Airport, another 250 serve the airline’s passengers at more than 40 destinations around the globe to look after each passenger’s individual needs and help them through the airports’ stressful processes.
“We have also created an area where passengers can quickly find accommodation, car hire, café facilities and banking services as soon as they clear customs.
“All this adds up to a very high level of airport service, and one that we are keen to continually improve”, said Akbar Al Baker.
DOHA: Qatar Airways has introduced a novel concept of customer service with the launch this week of the newly renovated Al Maha Lounge and its meet-and-assist operation.
This is the latest innovative service feature that the carrier has added to Doha International Airport in addition to improved Duty Free shop, modern baggage collection, easy-to-find services and increase in the number of customer service agents at the airport.
“We are creating an airport that will rival the world’s leading airports in terms of customer service and user-friendliness. We are applying the same high service standards that we have established in the air with Qatar Airways to our passenger services at Doha International Airport,” said Qatar Airways CEO Akbar Al Baker.
The international airline quality monitor Skytrax recently rated the national carrier’s cabin service as the best of the Middle Eastern carriers, and the fifth best in the world.
The round-the-clock Al Maha service will have a dedicated counter at passport control to process visa on arrival, transit, departure and entry formalities and speed up the whole travel procedure through the airport.
The service will be available to any passenger flying on any airline in or out of Doha International Airport, but an advance booking is required and a fee of QR70 for one person or QR 115 for a couple will be charged.
The service, which is not restricted to business travellers, has already proved very successful with families. Besides, passengers departing with Al Maha can report directly to the First Class check-in, regardless of the ticket they hold.
In addition to the 100 customer service agents that Qatar Airways has at Doha International Airport, another 250 serve the airline’s passengers at more than 40 destinations around the globe to look after each passenger’s individual needs and help them through the airports’ stressful processes.
“We have also created an area where passengers can quickly find accommodation, car hire, café facilities and banking services as soon as they clear customs.
“All this adds up to a very high level of airport service, and one that we are keen to continually improve”, said Akbar Al Baker.
© The Peninsula 2003
