30 October 2008
DOHA - The Landmark Group, one of the leading retail businesses in the GCC Region and Asia, has introduced a new training and leadership development programme for its Qatar employees this August in the name of Re-tale (Retail-Training and Leadership Excellence).
DOHA - The Landmark Group, one of the leading retail businesses in the GCC Region and Asia, has introduced a new training and leadership development programme for its Qatar employees this August in the name of Re-tale (Retail-Training and Leadership Excellence).
It focuses on Training and Development of all its employee, marketing activities along with a Reward and Recognition Programme attached to the Excellent Overall Performance of Store Operation.
The initiative will involve Centrepoint flagship concepts Babyshop, Shoe Mart, Splash and City Lifestyle along with Home centre, Emax and Max.
Re-tale is based on Retail Maturity Model. It talks about Product, Service, People and Process Maturity in the Business. It talks about 5 different levels of Customer Service i.e. Criminal, Basic, Expected, Desirable and Unbelievable Customer Service. The Objective of the Retale programme is to achieve Unbelievable level of Customer Service in the Territory in the coming two years.
© The Peninsula 2008
