02 November 2006
MUSCAT -- Dr Jumaa bin Ali al Jumaa, Minister of Manpower, will be visiting Gulf Air's Worldwide Contact Centre (WWCC) at the Knowledge Oasis Muscat (KOM) on Saturday, November 4. During his visit, which coincides with the WWCC's successful completion of three years of operation in Oman, the minister will be taken on a tour of the state of the art facility that caters to customers 24 hours a day, seven days a week using some of the most sophisticated telecom technologies.
"We are very honoured to receive the minister to our call centre," says Gulf Air Acting President and Chief Executive Ahmed al Hammadi. "It will be a great opportunity to demonstrate what the centre has achieved so far in terms of its exemplary service efficiency delivered by over 190 employees, 98.5 per cent of whom are Omanis."
The first international call centre ever opened in Oman, which handles more than 1.7 million calls a year on an average from Bahrain, Oman, the UAE, Saudi Arabia, the UK, Ireland, South Africa, Singapore and Australia helping customers with all elements of their travel plans, was nominated as one of the top three call centres in the Middle East at the recently held Middle East Contact Centre World Forum 2006 in Dubai."It needs tremendous amount of dedication, persistence and people skills combined with state of the art technology to achieve such credentials," Al Hammadi said.
MUSCAT -- Dr Jumaa bin Ali al Jumaa, Minister of Manpower, will be visiting Gulf Air's Worldwide Contact Centre (WWCC) at the Knowledge Oasis Muscat (KOM) on Saturday, November 4. During his visit, which coincides with the WWCC's successful completion of three years of operation in Oman, the minister will be taken on a tour of the state of the art facility that caters to customers 24 hours a day, seven days a week using some of the most sophisticated telecom technologies.
"We are very honoured to receive the minister to our call centre," says Gulf Air Acting President and Chief Executive Ahmed al Hammadi. "It will be a great opportunity to demonstrate what the centre has achieved so far in terms of its exemplary service efficiency delivered by over 190 employees, 98.5 per cent of whom are Omanis."
The first international call centre ever opened in Oman, which handles more than 1.7 million calls a year on an average from Bahrain, Oman, the UAE, Saudi Arabia, the UK, Ireland, South Africa, Singapore and Australia helping customers with all elements of their travel plans, was nominated as one of the top three call centres in the Middle East at the recently held Middle East Contact Centre World Forum 2006 in Dubai."It needs tremendous amount of dedication, persistence and people skills combined with state of the art technology to achieve such credentials," Al Hammadi said.
By Staff Reporter
© Oman Daily Observer 2006
