AMMAN -- A series of random checks to evaluate the operational efficiency and service delivery of post offices is currently underway in the Kingdom's three main cities.
The initiative, undertaken by Meyar, a local evaluation company, in Jordan Post offices in Amman, Irbid and Zarka, will examine both the quality of internal operations as well as the infrastructure of these offices over the next two months.
"These checks will focus on operational procedures such as quality and efficiency of services, customer care and staff presentation and skills," JP spokesperson Zuhair Al Azzeh told The Jordan Times yesterday.
"They will also evaluate the state of the building and support services to ensure they meet required standards," he added.
Jordan Post (JP), which is slated for privatisation, is the central agency for the country's postal services as well as bill payments.
Established as a commercial company in March 2002 for the development of the mail and logistics industry, Jordan Post has been working towards becoming a communications hub for citizens as well as private and public corporations, conducting staff training and upgrading its services electronically to meet global technological standards.
Azzeh said the evaluation was crucial to highlight deficiencies or shortcomings in their operational procedures and services.
These include issues such as how mail is handled, the physical presentation of staff as well as how customers are received, he noted.
Currently there are 356 JP offices in the country, staffed by mail handlers who receive, sort and deliver thousands of letters, bills, and packages, as well as counter clerks who sell stamps, take money orders and weigh letters and packages to determine postage fees.
These clerks also respond to customer queries about postage rates, post office boxes, mailing restrictions, and other postal matters, while special sections are designated to process phone bills.
Mail handlers are responsible for sacks of incoming mail, separating letters, parcel post, magazines, and newspapers and transporting them to the required processing area. They may also rewrap packages damaged in processing.
Azzeh said Meyar would submit its evaluation report to the JP administration and the heads of these postal offices at the completion of their mission.
By Dalya Dajani
© Jordan Times 2007
