Reinforces Its Commitment To Deliver Excellent Customer Experience
FedEx Corp. celebrates an e-business milestone this month via the 10th anniversary of fedex.com. Ten years ago, the company launched fedex.com with full package status tracking functionality -- before most prominent companies began exploring Web applications. Ever since, the services available on fedex.com have been used by millions of FedEx Express customers in the EMEA region to make shipping quicker and more convenient.
The vision was simple: use the Internet to provide customers with real-time information about their shipments and reduce the volume of customer service calls. Today, over 2.5 million FedEx Express customers visit fedex.com daily, and Internet-based systems are a critical part of the FedEx business engine. Nearly 70% of FedEx Express' average daily volume of 3.1 million packages is generated by customers connected to FedEx via the Internet and the company invoices over US$3 billion worldwide annually via electronic transactions.
"fedex.com embodies our commitment to develop innovative technologies that deliver a superior customer experience," said Eric Keane, vice-president Information Technology and chief information officer, FedEx Express EMEA. "Moving many of our customer transactions online has not only allowed us to develop a number of time-saving tools and resources for our customers, it has allowed us to save millions in costs."
Tools like FedEx Global Trade Manager, FedEx InSightSM and FedEx Invoice Online are industry firsts and make it easy for customers to engage in international commerce and manage their supply chains. FedEx Global Trade Manager offers online access to printable forms and regulations required for international shipping, and calculates the duty and tax information for more than 118 countries. FedEx InSight SM offers unprecedented visibility into a company's supply chain movements, while FedEx Invoice Online permits customers to save time and money by providing real-time access to their accounts, invoices and shipment details
© Cargo & Trade 2005
