Bank muscat outlined its customer-centric future strategies at a conference attended by senior personnel from 136 branches across Oman. The conference themed 'Challenges 2013,' evaluated the bank's 2012 performance and discussed future plans.
Addressing the conference, AbdulRazak Ali Issa, chief executive, said, "Known for top-notch customer service, bank muscat accords priority to building a key relationship with customers. With the widest reach and largest network of 136 branches spread across the sultanate, bank muscat meets the expectations of customers at the grassroots.
"The expanding branch network reflects the commitment to remain as the bank of first choice in all parts of the country, offering banking convenience at the doorstep of customers. The dedication and commitment of staff has helped to steer the bank to its leading role in serving the largest banking family in Oman. In order to maintain the leadership position, the bank accords priority for strengthening relationship with customers."
An analysis of the bank's performance in 2012 and growth plan for 2013 were discussed in presentations made by K Gopakumar, group general manager - retail banking, investment banking & global markets; Waleed al Hashar, GGM - corporate services; Ganesan Sridhar, GGM - corporate banking; and Sulaiman al Harthy, GGM - Islamic banking.
The bank press release said its future strategies are in line with the 'We can do more' vision which seeks to achieve an ideal balance between the contributions of a loyal, productive workforce, and customer-service focused solutions, continuously measuring and delivering value for all stakeholders. The core focus of the vision is to stretch further the standards in customer service.
The bank has adopted an aggressive strategy to manifest the vision, including open communication with customers and sharing information with key stakeholder groups, the release added.
© Muscat Daily 2013
