26 January 2011
MUSCAT: BankMuscat has achieved a spectacular global first, winning the prestigious Level 3 People Capability Maturity Model (PCMM) certification from the Software Engineering Institute of the Carnegie Melon University, United States.
For BankMuscat, the achievement is unique as the leading financial services provider in the Sultanate, has become the first organisation of any type in Oman and across the Gulf Cooperation Council states to get certified at PCMM Level 3. The achievement is all the more remarkable as among all big global banking institutions, BankMuscat is the first bank ever to achieve the People CMM Level 3 accreditation.
The People CMM certification groups BankMuscat with an elite group of organisations like IBM, Boeing, BAE Systems, Ericsson, Lockheed Martin, Honeywell and Tata Consultancy Services, which have adopted benchmark human resources process improvements.
Rigorous audit process
The People CMM accreditation for BankMuscat entailed a lengthy and rigorous audit process that evaluated 13 process areas which covered 291 practices and over 3000 documents. Over two years of data was audited for each of the 291 practices to verify actual implementation.
PCMM stands for People Capability Maturity Model and is a framework of five maturity levels that lay successive foundations for continuously improving talent, developing effective teams, and successfully managing the people assets of an organisation, with the goal to attract, develop, motivate, organise and retain the talent needed to continuously improve workforce, process and business development.
AbdulRazak Ali Issa, chief executive of BankMuscat, said: "The People CMM framework has helped us spearhead innovative people practices that would develop our people for the future challenges. The People CMM certification is an affirmation of our sustained focus on people and business processes. We will continue to address new challenges, embrace new practices and strive towards making the bank indisputably the most preferred work place in the region."
"BankMuscat reckons its people as the greatest asset. By continuously improving the people related processes, we ensure that our workforce across all levels, regions and departments, nationalities, genders and ages is developed to take on the future challenges in achieving the long-term goals and vision of the bank. We are firmly positioned to retain our status as the number one bank in Oman for many years to come and by adopting the global best practices like People Capability Maturity Model, we ensure that our staff are ready to chart new frontiers," AbdulRazak added.
Customer service
The bank remains committed in its quest to improve people related practices aimed at attracting, motivating, developing and retaining the best with a framework that focuses on continuously improving the management and development of human assets. As with every initiative the bank undertakes, the main objective of adopting the People CMM model was to redefine the people processes linked to improving customer services.
Salim Al Kaabi, AGM (Human Resources) of BankMuscat, said: "Over the past couple of years, the bank has completed the transition into a competency-based organisation. BankMuscat has been widely recognised for its human resources practices and is rated the best employer in the Middle East. People CMM is an integral part of our efforts to provide uniform levels of people capability." across all locations."
Al Kaabi said: "The international accolades won by BankMuscat, including the PCMM Level 3, Hewitt recognition as the best employer in the Middle East and IiP certification will attract the best talent from across the globe. For people looking for a fulfilling career, these recognitions lead to a determining factor for career choices. The bank is focused on gaining greater value for money spent on learning and development programmes."
BankMuscat continuously invests to build human capacity and creates career opportunities for highly qualified Omanis and expatriates. The Bank presently maintains an Omanisation level of over 92 per cent.
The PCMM certification is a clear proof that the bank's policies on staff and business development over the past few years have been on the right track. The Bank has set its sights on even higher achievements in HR practices. As the People Capability Maturity Model is an evolving process, the Bank is already working towards recertification in 2013, as well as focusing on efforts to achieve the next level of PCMM certification.
MUSCAT: BankMuscat has achieved a spectacular global first, winning the prestigious Level 3 People Capability Maturity Model (PCMM) certification from the Software Engineering Institute of the Carnegie Melon University, United States.
For BankMuscat, the achievement is unique as the leading financial services provider in the Sultanate, has become the first organisation of any type in Oman and across the Gulf Cooperation Council states to get certified at PCMM Level 3. The achievement is all the more remarkable as among all big global banking institutions, BankMuscat is the first bank ever to achieve the People CMM Level 3 accreditation.
The People CMM certification groups BankMuscat with an elite group of organisations like IBM, Boeing, BAE Systems, Ericsson, Lockheed Martin, Honeywell and Tata Consultancy Services, which have adopted benchmark human resources process improvements.
Rigorous audit process
The People CMM accreditation for BankMuscat entailed a lengthy and rigorous audit process that evaluated 13 process areas which covered 291 practices and over 3000 documents. Over two years of data was audited for each of the 291 practices to verify actual implementation.
PCMM stands for People Capability Maturity Model and is a framework of five maturity levels that lay successive foundations for continuously improving talent, developing effective teams, and successfully managing the people assets of an organisation, with the goal to attract, develop, motivate, organise and retain the talent needed to continuously improve workforce, process and business development.
AbdulRazak Ali Issa, chief executive of BankMuscat, said: "The People CMM framework has helped us spearhead innovative people practices that would develop our people for the future challenges. The People CMM certification is an affirmation of our sustained focus on people and business processes. We will continue to address new challenges, embrace new practices and strive towards making the bank indisputably the most preferred work place in the region."
"BankMuscat reckons its people as the greatest asset. By continuously improving the people related processes, we ensure that our workforce across all levels, regions and departments, nationalities, genders and ages is developed to take on the future challenges in achieving the long-term goals and vision of the bank. We are firmly positioned to retain our status as the number one bank in Oman for many years to come and by adopting the global best practices like People Capability Maturity Model, we ensure that our staff are ready to chart new frontiers," AbdulRazak added.
Customer service
The bank remains committed in its quest to improve people related practices aimed at attracting, motivating, developing and retaining the best with a framework that focuses on continuously improving the management and development of human assets. As with every initiative the bank undertakes, the main objective of adopting the People CMM model was to redefine the people processes linked to improving customer services.
Salim Al Kaabi, AGM (Human Resources) of BankMuscat, said: "Over the past couple of years, the bank has completed the transition into a competency-based organisation. BankMuscat has been widely recognised for its human resources practices and is rated the best employer in the Middle East. People CMM is an integral part of our efforts to provide uniform levels of people capability." across all locations."
Al Kaabi said: "The international accolades won by BankMuscat, including the PCMM Level 3, Hewitt recognition as the best employer in the Middle East and IiP certification will attract the best talent from across the globe. For people looking for a fulfilling career, these recognitions lead to a determining factor for career choices. The bank is focused on gaining greater value for money spent on learning and development programmes."
BankMuscat continuously invests to build human capacity and creates career opportunities for highly qualified Omanis and expatriates. The Bank presently maintains an Omanisation level of over 92 per cent.
The PCMM certification is a clear proof that the bank's policies on staff and business development over the past few years have been on the right track. The Bank has set its sights on even higher achievements in HR practices. As the People Capability Maturity Model is an evolving process, the Bank is already working towards recertification in 2013, as well as focusing on efforts to achieve the next level of PCMM certification.
© Times of Oman 2011
