ABU DHABI, 18th February, 2014 (WAM) -- The Information and Communications Technology, ICT, Department of Abu Dhabi Police, has obtained the ISO 20000 Management of IT Operations Certification.
The department managed to obtain this accreditation after successfully passing a three-day external audit that was recently conducted by TUV Rheinland and carrying out preparations that lasted for more than a year. Colonel Anwar Abdullah Al Mulla, Head of ICT Department of Abu Dhabi Police, noted that obtaining this prestigious certification is a result of the police leadership?s support and guidance. "It also comes in pursuance of Abu Dhabi Police?s strategy to implement international best practices. It embodies the efforts made by the work teams and the department?s employees to achieve leadership and excellence in the provision of services in accordance with the best international practices," explained Al Mulla. Colonel Mohammed Abdullah Al Zaabi, Deputy Director of ICT Department and Director of the ISO 20000 Project, highlighted that the department managed to match all of the (ISO 20000) requirements, which is an extraordinary achievement. "This certification is considered to be the best standard in the world in terms of quality of management processes, designed to ensure the provision of IT services to internal and external customers in an effective manner," Al Zaabi noted. He also pointed out that the department had begun preparing for this certification a year ago by training 420 staff members on the ITIL program at its own expense. It also helped 187 of its employees and officers obtain an ITIL Foundation certification and qualified 32 others as Information Technology Infrastructure Library experts, ITIL Expert.Copyright Emirates News Agency (WAM) 2014.
