30 January 2015
Roads and Transport Authority - Majdi Abu Zaid:

The Roads and Transport Authority (RTA), in collaboration with EY Consultants, has recently held a workshop entitled Making Customers Happier at the Intercontinental Hotel, Dubai Festival City; the first workshop held following the launch of the Dubai Strategic Plan 2021. The event was attended by 40 figures including a host of international experts and plethora of RTA CEOs, specialists, strategic partners and representatives of government entities related to RTA's business domain. The workshop was held as part of RTA's continuous endeavours to explore the best means of delivering a diverse cast of services to customers with the aim of raising their satisfaction to the levels envisaged in its strategic plans.

Ahmed Mahboob, Director of RTA's Customers Service, said: "The workshop aimed at engaging RTA's leadership team in an interactive environment in order to develop plans capable of meeting the needs of the public at world-class standards. Making customers happier workshop, which generated a considerable response from attendants, was kicked off by a lecture about the concept and definition of happiness, followed by discussions and inquiries which opened new horizons for charting and implementing a future roadmap fully dedicated to bringing happiness to people."

"The RTA is always keen to keep abreast of all matters capable of realizing its third strategic goal: Making People Happier through gaining exposure to the best specialist studies about customers service, holding workshops, forums and field events in addition to providing multiple means of communicating with customers such as the Call Center (8009090), RTA website, and smart apps on mobile phones among other means all of which contribute to the benefit of our clientele in terms of providing them better access to avail our services," added the Director of RTA's Customers Service.

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© Press Release 2015