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Amman - Royal Jordanian and Zain signed a cooperation agreement to enhance the services offered to customers of both companies through a framework for mutual collaboration that is based on offering logistic and promotional support in sync with the strategic goals and vision of each company.
RJ President/CEO Captain HaithamMistoand Zain CEO Ahmad Hanandehsigned the agreement at Zain Innovation Campus (ZINC).
Under the terms of the agreement, Zain is to provide its services and offers to RJ passengers, including Wi-Fi Internet services, and advanced payment solutions to the RJ passengers, who are Zain customers.
Zain will also provide exceptional services to its customers who are RJ passengers that guarantee a seamless travel experience, be it before or during their journey. Both RJ and Zain will coordinate for further engagements in luggage tracking devices, mobile application, boarding pass devices and CIP lounge facilities. Meanwhile, RJ will give privileges to Zain VIP customers who are Royal Plus members.
Hanandeh expressed satisfaction for the partnership with the national carrier of Jordan.
He said: "The fruits of this partnership will have a great impact on Zain customers, and the services that we will provide them is a kind of gratitude for their trust in Zain. We pledge that we will always offer unique and distinguished services to our customers, not only by providing top-notch communication and added-value services, but also to improve the life style."
He added that last year Zain opened its VIP lounge at Queen Alia International Airport. The lounge is equipped with high-tech solutions and technology that offers customers utmost comfort and ease while waiting for their flights.
Captain Misto said that RJ is pleased to cooperate with a leading telecommunications company in the region. He pointed out that this agreement comes in line with RJ's keenness to improve its services to passengers and develop solutions to facilitate travel procedures on ground and in the air.
He added that the mission of both RJ and Zain, two top Jordanian organizations, is to pay great care to their customers, offering them privileges that meet the highest standard of customer satisfaction.
Captain Misto highlighted the fact that RJ is constantly endeavoring to improve its passenger and cargo services, and boost comfort in all the airline's offerings.
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© Press Release 2015
